Focus on Quality in Customer-centric eBusiness
Calverton, MD, July 6, 2000 - Eyretel (London: EYR), a leading provider of contact center recording and analysis solutions for customer interaction management, today announced it has joined the Siebel Alliance Program as a Premier Software Partner. Siebel Systems, Inc. (Nasdaq: SEBL) is the world’s leading provider of eBusiness application software.
Eyretel’s customer-centric eBusiness solution comprises a complete suite of fully integrated CTI recording, quality monitoring and customer interaction analysis products for the contact center market. Through this alliance, Eyretel will integrate these products with Siebel eBusiness Applications and will submit them for Siebel validation. Once this solution is integrated and validated, Siebel customers will be able to capture and analyze calls, emails, collaborative Web sessions, Siebel screen content and CTI data - allowing them to assess the performance of their contact centers from a customer-centric perspective.
"Understanding customer interaction is the key to excellence in managing customer relationships effectively," said Nick Discombe, CEO of Eyretel. "The alliance between Siebel Systems and Eyretel will enable a new dimension of customer interaction management in the Siebel Call Center environment, one that allows customers to focus on and incorporate the human element of customer interaction with other sources of information currently available in Siebel eBusiness Applications.
"Companies who are committed to quality and continuous improvement place high priority on assessing contact center performance and benefit most when all customer interaction can be easily consolidated and analyzed," Discombe continued. "Eyretel provides the link between the customer and contact center performance by enabling the capture, monitoring and analysis of mission-critical customer interactions. This alliance offers comprehensive eCRM systems that focus on quality."
Eyretel is a leading provider of 100% voice and data recording and analysis solutions. Its products and services support and enhance the customer relationship management (CRM) activities of contact centers through quality call monitoring, measurement, analysis, and improvement. Eyretel develops, supplies, and integrates software and hardware systems that allow the complete recording and analysis of all electronic customer communication and interaction, including telephone calls, email, web chat, agent assisted web browsing and desktop computer activity. Traded on the London Stock Exchange (EYR), Eyretel’s North American headquarters are in Calverton, MD with corporate headquarters located in Leatherhead, Surrey in the UK and offices in London, mainland Europe, Canada, Hong Kong, and Australia. Eyretel's worldwide clients include The Regence Group, Canon ITS, Natsource, Global Crossing, The Guardian Life Insurance Company of America, ANZ Investment Bank, CGU, Flightbooker!
s, Royal & Sun Alliance and Seeboard. For more information, visit the Eyretel web site at www.eyretel.com.
Nick McLean / Karen Worrall
0870 6000 626
Frank Davies / Sarah-Anne Bray
Banner Public Relations
0207 349 2200
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