Kiwilogic’s Lingubots Make Life Easier for Surfers and E-Businesses Alike
London, July 10, 2000 - The launch of Kiwilogic (http://www.kiwilogic.com). in the UK
today will help solve a major headache for British e-businesses looking to
enhance the experience for visitors to their sites, ensure that they stay
longer - and keep them coming back.
Through its flagship product called the Lingubot, Kiwilogic enables
companies to develop sophisticated, interactive, intelligent online
characters with their own individual personalities. A store greeter,
customer support agent, product specialist, and entertainer all rolled into
one, a Lingubot interacts with visitors by holding conversations with them
in their native tongue, and helping them navigate their way around a web
Thanks to Kiwilogic’s sophisticated proprietary software, the Lingubot’s
personality, appearance and individual responses to questions can be
customised by individuals who have no programming experience whatsoever.
And visitors aren’t required to use any additional plug-ins or extensive
downloads to benefit from the product.
In light of recent high-profile failures from on-line companies that failed
to keep their sites sticky enough to maintain a steady revenue stream, the
Lingubot will deliver a brace of important benefits to its customers -
creating a strong bond between the user and web site thus fulfilling their
information needs, plus greatly reducing the time and money spent on busy
call centres and customer service departments.
Additionally, businesses can capture important customer information by
studying their dialogues with the Lingubot. While today’s standard Web site
does give information on where the user clicked it is impossible to find out
what they actually wanted there. The dialogue transcripts of a Lingubot
offer real unfiltered customer opinion. In addition the powerful profiling
and analysing module within the Lingubot software helps the marketing
department obtain unbiased market data.
Chris Ezekiel, Kiwilogic’s UK managing director, said: "Although we often
compare a Lingubot to Ananova, Miss Boo and even Jeeves, it is, in fact,
more sophisticated and interactive than all of them put together - far less
daunting and much cheaper to develop. We all know that many online
customers get frustrated when they can’t find the answer to their question
in seconds and understandably don’t want to waste time browsing through
pages before they can find the desired information. The Lingubot helps
ensure that a customer does not abandon their half-filled shopping cart."
Lingubots use complex, rule-based artificial intelligence systems to
process, or 'understand' the typed questions users ask them. Visitors to a
site can type a question to a Lingubot using normal language. Kiwilogic’s
natural language technology processes the text and enables the Lingubot to
respond in full sentences - not with a collection of several hundred hits
from which to search, or with more questions. As well as text, responses
can include pictures, sound, video clips and entire programs - basically
anything that can be programmed to happen on a computer can be triggered as
a response to a user input.
In addition, Lingubots can convey the facial expressions appropriate to each
question or answer. This human-like ability to show emotion further
supports the feeling of a human-to-human dialogue - a powerful branding
element and customer service tool.
Applications for the Lingubot technology include 'virtual sales
representatives' for e-commerce sites, helpful and friendly guides through
otherwise complex company Web sites and animated mascots or logos to add an
extra dimension and persona to a company’s brand.
Kiwilogic is backed by Earlybird Venture Capital (http://www.earlybird-vc.com)
based in Hamburg, Munich and Palo Alto.
Further information is available at www.kiwilogic.com and from Bridget
Fishleigh on 07946 342 903 or firstname.lastname@example.org
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