Independent managed communications provider, Foehn, has developed and launched a new and innovative telephony application called Rekord that enables contact centres to link voice recordings effortlessly and seamlessly to Zendesk tickets. More than 300 million people around the world receive support from Zendesk-powered customer service departments and help desks.
Rekord integrates seamlessly with contact centres and help desks, connecting inbound and outbound calls to tickets. In doing so, it gives the agent control over the integration from either the application panel within Zendesk or total control via the telephone handset allowing for a seamless user experience.
As well as being platform agnostic, compatible across all PBXs, Rekord completely removes the need for the development of plugins and updates for a company’s PBX.
And as well as removing support overheads, Rekord is completely scalable to the needs of contact centres. Furthermore, there is no capital outlay because Rekord is 100% cloud based.
James Passingham, CTO of Foehn, said: “Rekord is the first solution of its kind and this approach offers several advantages. As you continue to use your own PBX infrastructure, you retain all the reporting functionality, routing, call transfer, MIS, capabilities for your business. It adds unique value to customer service functions by linking voice recordings with tickets and improving recorded information of customer enquiries.”
Rekord also means that companies can reduce their compliance costs; they save time and money because compliance is much faster and tighter.
Other features of Rekord include the ability to assign calls to nominated tickets, retrieve information about the caller and assigned ticket hyperlinks.
For further information about Rekord, visit: http://rekordapp.foehn.co.uk/
Call: 020 3199 5794
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For further press information, contact:
Tel: +44 (0)1483 811234 / 07812 766338
About Foehn – www.foehn.co.uk
Foehn is a leading communication systems integrator, delivering IP Telephony and contact centre solutions to small and mediums sized businesses. What makes us different is that we are passionate about Open Source technology. It enables us to provide innovative solutions that are more feature rich, easily integrated and cheaper than the proprietary platforms from legacy multi-national vendors, giving customers unrivalled ROI. Foehn's expertise, IP communications and open source technologies can redefine customer service, make businesses more agile and profitable.
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