Interact Commerce has introduced a new fully integrated module to the
SalesLogix2000 eCRM suite, enabling customers to provide superior customer
[18 July, 2000. Slough, UK] Interact Commerce, formerly SalesLogix, has
announced SalesLogix2000(r) for Support, a fully integrated component of the
SalesLogix2000 suite. This new module enables companies to easily identify,
access and manage all customer-related information so that they can provide
high-quality support through co-ordinated sales and service channels.
SalesLogix2000 consists of Sales, Marketing, e-Business and now Support
modules. The latest module provides complete customer data history
integration by enabling all points of contact with the customer to be
recorded. Long term relationships can then be developed with customers by
understanding their behaviour, resulting in improved customer satisfaction
and increased profitability through efficient problem handling.
The module integrates call tracking, returns tracking, service contract
monitoring, and a powerful knowledge database with SalesLogix2000 for Sales
and SalesLogix2000 for Marketing to give a single view of the customer.
Companies are also able to access support information via the web, using
"WebTickets" to enter and track support questions. Staff can also monitor
customer support issues using the web and use the information to assist in
product and customer development. The knowledge database, also available
on-line, allows customers to access accumulated knowledge about products and
helps them solve common problems.
"SalesLogix2000 for Support further strengthens the product offering for new
and current users," said Terry Cave, Vice President EMEA. "Since customers
can choose to deploy exactly the modules they need, they quickly see a
return on their investment."
SalesLogix Customer Relationship Management
The SalesLogix CRM solution is in use by over 2700 companies world wide, and
with more than 250 current European customers Interact Commerce already has
more clients in Europe than any other CRM software company. European
customers include companies such as Frost & Sullivan, the Brussels Stock
Exchange, Charles Schwab, Manchester Public Transport, Berlitz, P&O Nedloyd,
the Netherlands Department of Justice, PIMs, Dow Jones, Lucent, PPG
Industries, and Ericsson.
ABOUT Interact Commerce
Interact Commerce, formerly known as SalesLogix, is a multi-brand provider
of sales and customer relationship management solutions designed for
individuals, sales teams and whole business organisations. The company,
founded by Pat Sullivan the creator of the contact management software
ACT!(tm), now operates and has business partners in 50 countries across the
ACT!2000 is the latest version of the world's best selling contact manager
with more than 3 million users. SalesLogix(r) is the fastest growing eCRM
solution for the mid-market, used by 2,700 companies. Interact Commerce's
solutions are designed for a wide range of businesses, from SOHOs and SMEs
to large blue chip enterprises. They give companies the contact and customer
relationship management capabilities to win, retain and build profitable
revenues. The company's products integrate all aspects of the selling
process, including field sales, e-commerce, marketing, support, third-party
channels, service providers and the supply chain.
John Kennett, Oast Communications
Direct tel: +44 (0)1959 568528; email@example.com
Alternatively, contact Ilona Dobbs, Oast Communications
Direct tel +44 (0)1959 568546; firstname.lastname@example.org
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