The online casino specialists at SuperCasino have offered advice after news that online casinos in the US state of New Jersey have experienced a number of operational problems.
The Financial Times has reported that while online casinos’ revenue in the state has increased by 28% since December, operators have experienced a number of problems such as authorising payments and logging into accounts.
These problems follow the legalisation of online gambling in New Jersey in November, with other states such as Pennsylvania and California considering regulating the market. Recent research has shown that a regulated online gambling industry in the US could generate revenues of $13.4 billion in five years.
As a leading UK based online casino, the team at SuperCasino closely follow industry news around the world. Considering the problems experienced in New Jersey, a spokesperson for the company took the opportunity to discuss user experience in the online casino industry:
“User experience is highly important when it comes to online casinos, and problems in authorising payments and logging into accounts can significantly impede experience. Online casinos offer a convenient way for fans of casinos to play their favourite games and so users want a seamless experience which doesn’t compromise on performance.
The same can be said for mobile gambling. With recent statistics showing that the mobile gambling industry is to increase six-fold, user experience could be an important factor in helping the sector grow. Users should have an enjoyable experience when playing games on their mobiles or tablets in order for them to enjoy the service and continue using it. Allowing users to log into their existing account and resume games after a phone call – features which are offered by SuperCasino – can be key to optimising user experience.”
With live roulette games broadcast on Channel 5 and Sky channel 862, Super Casino is the longest running and most popular online TV casino in the world. Famous for providing a realistic gaming experience online, Supercasino.com offers games to suit a variety of tastes, including roulette, blackjack, card games, table and video poker as well as a selection of slots and arcade games.
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