EGAIN INTRODUCES THREE NEW APPLICATIONS TO EXTEND ITS LEADERSHIP IN INTERNET CUSTOMER SERVICE
eGain’s Strength in Product Innovation Produces Best
Web-based Customer Service Platform
eGain Communications Corp. (Nasdaq: EGAN), the leader in Internet customer service software, today announced delivery of three significant new applications eGain Voice (voice-over-Internet), eGain Inform (Web FAQ self-service) and eGain Campaign (pro-active digital marketing). The new products, delivered on schedule, join recently released versions of eGain Assistant (intelligent life-like service agents), eGain Live (real-time text chat and Web collaboration) and eGain Mail (email management) as part of the company’s market-leading Commerce 2000 Platform.
Since the release of eGain Voice, eGain Inform and eGain Campaign earlier this month, companies, including Miadora, LookSmart, Cellmania and The Lease Exchange, have expanded their customer service platform through the deployment of these new applications.
eGain provides the only platform available today that delivers integrated multi-channel customer communications via email, text chat, Web collaboration, voice-over-Internet, intelligent self-help and interactive virtual agents. The eGain Campaign solution also adds a rich layer to the platform by enabling a broad range of digital one-to-one marketing capabilities.
"eGain has once again demonstrated its ability to deliver on promises and support our customer’s growing needs," said Ashutosh Roy, CEO of eGain Communications. "No other vendor today can offer companies the breadth and depth of eGain’s solutions. With over 200 developers building our products on a global basis, we will remain at the forefront of innovation and offer the most comprehensive set of customer service solutions in the market."
"With this comprehensive suite of applications we are truly uplifting the value delivered to our customers while driving higher value per customer for eGain," said Gunjan Sinha, president of eGain Communications.
Customers Success Stories
Miadora, Inc. (http://www.miadora.com and http://www.jewelry.com), the leading jewelry retailer on the Internet, added eGain Voice to complement its previous deployment of eGain Mail and eGain Live. In doing so, the company offers one of the richest customer experiences on the Internet.
"At both Miadora and Jewelry.com, we are passionate about complementing our exquisite fine jewelry collection with a superior and convenient shopping experience," said Barry Gilbert, chairman and CEO of Miadora. "eGain’s customer service products enable us to provide one-on-one expert advice with a personal touch, thereby improving the shopping experience and increasing customer loyalty."
"eGain has helped us dramatically reduce costs, increase customer service, and, most importantly, enhance customer loyalty as no other solution has been able to provide," said Johnny Clarke, customer service manager at LookSmart.
LookSmart (http://www.looksmart.com), a global leader of Internet search infrastructure used by more than 50 million unique users a month, added eGain Inform as a means to offer self-service choices to its consumers. In doing so, the company provides consumers communication choices across the three primary channels of Web communication: self-service (eGain Inform), email (eGain Mail), and real-time text chat (eGain Live).
LookSmart is the official search infrastructure provider for http://www.Olympics.com, the official Web site of the Sydney 2000 Olympic Games, and has built Web directories for 30 countries worldwide.
Cellmania.com’s (http://www.cellmania.com) deployment of eGain Campaign leveraged its previous deployment of eGain Mail to create an integrated in-bound and out-bound email loop. In doing so, the company further solidified its front-runner position in providing the world’s first wireless commerce solution combining mobile Internet with mobile shopping.
"eGain enables Cellmania.com to provide world-class service to its customers, like Talk.com and Motorola," said Neerav Berry, co-founder and vice president of marketing at Cellmania.com.
About eGain Communications Corp.
eGain (Nasdaq: EGAN) is a leading provider of customer service software for the Internet economy. To help businesses deliver a superior customer experience and establish profitable, long-term customer relationships, eGain offers licensed and hosted applications for email management, interactive Web and voice collaboration, intelligent self-help agents, and proactive online marketing. Built using a Web-native architecture, the eGain platform provides robust scalability, global access, diverse integration, and rapid deployment. Based in Sunnyvale, California, with offices worldwide, eGain has over 550 customers, including AOL, Televisa and Egg. For more information about eGain, please visit http://www.egain.com, or call the company's offices - US: (888) 603-4246, London: +44 (0) 1753 771100, Sydney: +612 9492 5400.
Further information on eGain - including interviews, reviews and photography is available from either Graham Thatcher or Juliette Doel at MCC International.
Tel: 01753 771100
Graham Thatcher/ Juliette Doel
MCC International Ltd
Tel: 01962 888100
Except for the historical information contained herein, the matters set forth in this press release are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the possibility that customers may not realize the anticipated benefits of our products, as well as other risks and uncertainties detailed from time to time in eGain's filings with the Securities and Exchange Commission. eGain disclaims any intent or obligation to update these forward-looking statements.
eGain, eGain Commerce 2000 Platform, eGain Mail, eGain Live, eGain Voice, eGain Campaign, eGain Inform, eGain Assistant and eGain Hosted Network are trademarks of eGain Communications Corporation. All other names and trademarks are the property of their respective firms.
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