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For the year ended June, 2013, VoiceSage saw total turnover rise by 22% and revenues derived from mobile solutions soar by more than 65%.

- 2013 year-end results, including a 22% increase in turnover, confirm that the customer contact solutions specialist has found a sweet spot with retailers, utilities and financial services organisations as they strive to interact with customers in a way that’s more convenient for them –

Dublin & London – May 6th, 2013 – {VoiceSage|http://www.voicesage.com], the company that makes conversations happen, is continuing to exceed even its own expectations following another impressive financial period. For the year ended June, 2013, VoiceSage saw total turnover rise by 22% and revenues derived from mobile solutions soar by more than 65%.

The surge of interest in mobile contact solutions reflects a growing realisation among VoiceSage’s target customers – most notably retailers, utility companies and financial services providers – that customer communications are most effective when they are convenient to the recipient.

Many organisations have found that the mobile medium, particularly SMS/text messaging, can be highly effective and efficient for reaching customers in a timely fashion and getting a response first time. The more immediate, targeted and convenient the form of contact, and the easier it is for customers to go on and complete a transaction, the more likely they are to react positively to the interaction, VoiceSage’s customers are reporting.
VoiceSage’s turnover for 2013 was €4.37 million (£3.67 million), a 22% increase on 2012. In addition to mobile solution-related revenue growth rising by more than 65% year on year, mobile growth by volume of activity was up by 150% across all of the company’s target market sectors.

Mobile business continues to grow quarter by quarter, across retail, utilities and financial services - in terms of numbers of customers using the medium, the rate of adoption, and the associated revenues.

Over the last year, VoiceSage has won a series of prestigious new clients including BrightHouse, SAV Credit, Swift, Lloyds Pharmacy, Learn Direct and House of Fraser and the trend continues this year - see recent press release; VoiceSage customers wins continue to gather pace

Commenting on the company’s impressive performance, CEO James J. Kett, said, “Retail and collections agencies are showing particular growth as they recognise the power of multi-channel, customer-centric contact solutions to increase results, while driving up customer satisfaction and internal efficiency. Even among existing clients we are seeing an expansion of business as they deploy our solutions across additional channels or in other areas of their organisation – for example in marketing, managing appointments and deliveries, credit collections, or conducting surveys. The ability to manage more of these processes by mobile, especially via SMS conversations, is driving growth in all of these areas.”

VoiceSage has also been heavily in R&D development during the year. “2013 has seen the launch of a number of key product innovations such as text conversations, Survey and Best Time to Contact,” JJ adds. “These innovations are all delivering significant client performance improvements while further enhancing our market differentiation.”
The company has also been developing its channels to market, forming new strategic partnerships with organisations such as Powerdial Services, and forming closer ties with existing partners including Capita and Serco. This too is helping expand the company’s market coverage.

About VoiceSage
Founded in 2003 and headquartered in Dublin and London, VoiceSage and its founders have deep heritage and experience in delivering transformational customer communications solutions that streamline and add value to high-volume outbound contact activities.

Household brands including Argos, Dun & Bradstreet, Thames Water, AXA Insurance and Freemans Grattan Holdings rely on VoiceSage to reduce inbound call volumes, increase appointments and deliveries, reduce debt and enable real time customer conversations.

VoiceSage’s cloud-based messaging product and services deliver more than 2 million messages a day and are used by businesses serving more than 75% of the UK population. More than 44 million individual phones in the UK have received a VoiceSage message at some time.

Please visit www.voicesage.com and follow us on Twitter @VoiceSage

More Information
Carina Birt
PR for VoiceSage
Tel: +44(0)1722 322 916
E-mail: carina@sarumpr.com

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