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Customers on the Compaq web site click PhoneMe button for an instant, live call back


London, 23 June 1998 - PhoneMe Ltd, a service provider focused on the delivery of low cost Internet enabled freephone services for the global market, has announced that Compaq is using the PhoneMe service in its new Glasgow call centre to help promote improved customer relations.

PhoneMe provides a technically advanced communications tool that enables companies to connect their online shoppers instantly, via the telephone, to a "live" contact. Customers on the Compaq UK web site can receive an instant, free call, or specify a call time of their choice, simply by entering their number and clicking the Compaq callback button.

David Petts, Commercial Business director, Compaq Computer Ltd said: "The Glasgow call centre is the cornerstone by which Compaq engages the customer with its new business model. We realise that better management of customer enquiries will help us achieve our goal of providing all UK markets, including micro and SME, with the best products and services in the industry. The PhoneMe button is a simple, yet powerful way to achieve first class customer service."

"We are using digital technology to achieve a freephone breakaway," said Damon Oldcorn, Managing Director at PhoneMe. "Traditional freephone suppliers have become very set in their ways and it is not surprising that a lot of companies are shying away from their services. PhoneMe offers an easy, cost effective way to help increase online sales and assist companies in providing the high level of customer service and technical support expected by users today."

PhoneMe's global telephony system works by switching two telephone calls together at digital speeds; the first call to the telephone number that the customer has input live on site and the second to the number attached to the company web site. Then the calls are digitally pulled together, an automatic process with no need for intervention from the company or the customer. The process is so fast that it is imperceptible to either party and voice contact is achieved at great speed. There is no need for the customer to download new software and no major integration programmes for the client, so the whole process is simple and cost effective. PhoneMe has placed its server in a secure location, Telehouse 1 in Docklands, London. Further server infrastructure is being considered for San Francisco and Tokyo to give a triangulation of resilience.
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Notes to editors

Compaq Computer Corporation

Founded in 1982, Compaq Computer Corporation is a worldwide information technology company. Compaq is the largest global supplier of personal computers. With worldwide sales of $24.6 billion in 1997, Compaq develops and markets hardware, software, solutions and services, including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, networking and communications products, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly programs and business practices.

Compaq solutions are sold and supported in 85 countries in Europe, Middle East and Africa (EMEA) through a network of 15,000 outlets. Compaq UK was established in 1984 and is headquartered in Richmond, Surrey. Its products and services are sold and supported through a network of partners in the UK.

Pre sales advice, reseller locations and information about Compaq and its products can be found at http://www.compaq.co.uk or by calling the Compaq Call Centre on 0845 270 4000.

PhoneMe

PhoneMe Ltd is a service provider focused on the delivery of Internet enabled freephone services for the global market. Targeted at the corporate marketplace, the PhoneMe service provides its subscribers with the ability to have national or global freephone access on their web sites. This gives online customers and browsers the opportunity to request an instant, automatic call back from a company representative simply by clicking the PhoneMe button. Customers who do not want to be called back immediately can schedule a later call and specify a different telephone number, including a mobile phone.

As well as being a valuable sales tool, the PhoneMe service lends itself perfectly to helpdesk, technical support and customer service queries. The PhoneMe service is truly global, giving access to more than 260 countries and offering highly competitive call rates. Major names such as Hewlett Packard, Dell, Compaq and Perkin Elmer are currently using the PhoneMe service.

For more information please contact:

Penny Brennan/Sara Claridge Damon Oldcorn, Managing Director
Marylebone Media Relations PhoneMe Ltd
Tel: +44 (0)118 975 5188 Tel: +44 (0)171 575 0022
E-mail: info@marylebone.co.uk E-mail: damon.oldcorn@phoneme.net
Web site: www.phoneme.net

This press release was distributed by ResponseSource Press Release Wire on behalf of Marylebone Media Relations in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.