Since our launch in 2000, MyTights.com has been dedicated to providing the public with a fast and efficient hosiery shopping experience, continually expanding our product range and finding new and innovative ways to enhance our overall customer experience. Running from our office in southwest London, founder Laura and our team of hosiery experts are certified tights fanatics – nothing worth knowing has escaped our grasp! With all our hard work, we love nothing more than when our service is recognised by our brands and industry experts, and most importantly, our customers. Following on from our success of being crowned Best Specialist Etailer at the Stars Underlines Best Shop Awards last year, MyTights are hoping to walk away victorious again in 2014, having been confirmed as a finalist for Best Legwear Retailer! Having already whittled down 214 nominees to 86 finalists, the awards aim to reward excellence in intimate apparel, legwear and swimwear retailing within the UK. Here are 6 reasons why MyTights should walk away with a coveted prize:
1. Unrivalled customer service – here at MyTights, we have instilled a company policy that all customer emails will be replied to within two hours of receipt, providing they were sent between Monday and Friday (9am-5pm). Not just available by email, a member of our customer service team is always on hand to answer your queries or to place a telephone order, too. Don’t believe us? Our 97% positive feedback on independent review platform Feefo speaks for itself.
2. Fantastic product range – with hundreds of tights, hold ups, stockings, socks and more from 30 bestselling brands, MyTights stock a fantastic range of hosiery, ensuring all customer requirements are fulfilled and far surpassing the leading department stores. So whether you’re after everyday hosiery from the likes of Pamela Mann or a spot of luxury from Wolford, we’re bound to have the product for you.
3. Staff Training – our team are continually sent on training days and product workshops to ensure we are in the very best position possible to offer useful and honest advice to our customers. Not just armed with second hand knowledge, all of our products are also tried and tested by the team! That’s why our website provides extensive product descriptions, encompassing practical information and styling advice, on each and every one of our products. A real personal touch!
4. Super-fast delivery service – many of our customers comment on how impressed they were with the short time between placing an order and receiving their items. All items made before 5pm Monday to Friday are posted on the same day via Royal Mail First Class, with many arriving the very next day. We also have the option of Next Day Special Delivery and ultra-quick SHUTL service for our London customers, allowing you to receive your products in as little as 90 minutes. There really is no need to leave the house!
5. Ship all over the world – we ship our products across the world – Europe, Asia, America and beyond, so no matter where you are, everyone can enjoy quality hosiery at an affordable price!
6. Fuss-free returns – Over and above your statutory rights, we are happy to issue a refund or exchange for any products returned to us within 365 days of despatch, providing the item has not been worn or damaged. All you need to do is complete the returns form on the invoice enclosed with your order and await your refund/exchange – this will usually be processed within 2 days!
Fingers crossed for the 20th November! Stay tuned.
For more information contact Jack: firstname.lastname@example.org
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