With ECN 8x8 makes it practical for organizations to use sophisticated contact centre capabilities that require efficient, personalized communications
8x8 extends solutions for UK public sector with new SaaS offering
London, UK - 8x8, Inc. (NASDAQ: EGHT), a leading provider of cloud-based unified communications and contact centre solutions, today announced that its EasyContactNow (ECN) cloud contact management solution has been accepted for inclusion on G-Cloud 7, the government’s online digital marketplace for the broader public sector. The availability of ECN on the G-Cloud 7 framework further extends 8x8’s ability to offer an innovative communications solution to meet the needs of today’s public sector organisations and supports their evolving digital transformation requirements. ECN is the latest addition to 8x8’s G-Cloud offering, joining the rest of the company’s full product portfolio, including Virtual Contact Centre and Virtual Office, already available on G-Cloud.
ECN is a key part of 8x8’s Enterprise communications as-a-Service (ECaaS) suite and is highly complementary to the company’s Virtual Contact Centre solution that is targeted at traditional, structured contact centre environments. ECN enables customers to easily try, buy, deploy and adapt services for key lines of business and workgroups in the mid-size to enterprise markets, and offers strong outbound and blended offerings with personalized capabilities and an innovative, flexible pay-as-you-go model. The solution features all the major capabilities of the most advanced on-premise system with the added benefits of business agility, scalability and resilience. With an intuitive interface design that makes it easy for new users, ECN delivers high end-user adoption rates and can be up and running in just a few hours.
Sharon Maslyn, Sales Director of 8x8 UK said; “We are delighted that our extended application for the G-Cloud 7 procurement platform has been accepted. With ECN 8x8 makes it practical for organizations to use sophisticated contact centre capabilities that require efficient, personalized communications with employees, citizens or customers."
ECN enables government departments to provide a first-class service utilising features such as call back, IVR workflow builder, call recording, SMS, instant messaging, browser integration, full data management and integration with leading CRM solutions. In addition to traditional customer-facing deployments, ECN can also be utilised by other key line of business functions, including IT service desks, credit control and facilities management.
This latest extension to 8x8’s offerings for the public sector comes just two months after the company’s accreditation under the UK Government’s Cyber Essentials Plus scheme. 8x8’s cloud solution has comprehensive measures in place to deter cyber crime and has proven, secure for clients both in the private and public sectors.
NOTES TO EDITORS
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses and public sector organisations operating in over 100 countries across six continents. 8x8′s out of the box cloud solutions replace traditional on premise PBX hardware and software based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact centre solutions, and conferencing.
For additional information, visit, 8x8 or EASYCONTACTNOW
Tel: 020 3476 4840
Tel: 01491 639500
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