POINT'S E-POINT 5 CRM SOLUTION SETS WIRELESS BENCHMARK Monday 13 November 2000 PDF Print e-point 5, the industry's first channel independent e-CRM solution, is also the first of its kind with wireless support for the three key user communities of staff, partner organisations and customers. It means companies can take business processes already developed for wired sales and service channels and deploy them directly, without change or loss of functionality, to wireless devices like mobile phones and PDAs. The wireless advance - by e-CRM vendor Point Information Systems - was welcomed by international computer consultancy Logica. Frank Eastaughffe, director of Logica's Wireless Internet division commented: "Today's consumers expect a first class service through whatever medium they choose to interact with suppliers. Any company that's serious about meeting customers when and wherever they want must support the wireless channel. The advent of e-point 5 validates Logica's belief that the CRM market will experience explosive growth in the mobile and wireless channel and that this is a technology first in a marketplace that is poised to re-define itself." Using e-point 5's wireless channel, businesses can readily allow staff, partners and customers to perform transactions from mobile devices. For example a company's field sales force can update pipelines remotely, partners can review account information and customers can place self-service orders. Point's wireless technology exploits e-point 5's open architecture which allows new interaction media, channels to market and back-end systems to be plugged easily and seamlessly into a scaleable e-CRM core. The addition of wireless follows Point's ground-breaking move to provide Web portals for customers, staff and partners working through the Internet, intranets and extranets. e-point 5 embraces the whole customer lifecycle including acquisition, retention and profitability. It supports all sales channels, and revolves around a central CRM hub based on Point's thin-client, n-tier architecture. In addition, e-point 5 provides dedicated consoles for customisation, administration, and management, as well as connectors linking the core e-point 5 suite with other desktop applications and back-end systems. e-point 5 is based on open standards such as XML, COM, and CORBA for channel, media, and client independence. Users can access the same functionality from multiple clients including web-based HTML and DHTML thin-clients for intranets, extranets, the Internet, wireless and Palm devices as well as Windows clients. Founded in 1989, Point Information Systems is a leading global provider of e-CRM solutions. Point's advanced product suite, e-point, uniquely enables companies and their partners to interact with their customers and prospects across any stage of the customer lifecycle and over any assisted or unassisted channel via any interaction media. Deployed in 18 languages in 35 countries, Point's products are used by mid-to-large sized organisations and multinational companies, including Allianz Group, Brann, Commonwealth Bank of Australia, Dah Sing Bank, Deutsche Bank, Liberty Mutual, Maybank, MetLife, Newton Fund Managers, Overseas Union Bank, Verizon Communications, Virgin Mobile, and many others worldwide. Point has offices in the UK and elsewhere in Europe, North America and the Asia Pacific Region. For more information: Mary-Anne Tilbury Phone: 01753 748037 Email: email@example.com POINT's homepage is http://www.pointinfo.com This press release was distributed by ResponseSource Press Release Wire on behalf of The Sage Partnership in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.