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Nov. 13, 2000 - CyberSource Corporation (Nasdaq: CYBS), the company that provides the "Power Behind the Buy Button," today released tips to help consumers make their online shopping experience safe this Christmas.

Shoppers are going online in record numbers and, according to Gartner, worldwide online sales will hit $19.53 billion this Christmas, compared to last year’s 10.5 billion. In related findings, 56 percent of respondents to the third annual America Online/Roper Starch Cyberstudy (10/00) say that they currently shop online, nearly double the percent of those who did in 1998. In addition to shopping more frequently, consumers are also spending more when they shop online, with the percent of respondents who say they spent more than $500 online in the previous three months jumping by more than a third over the past year (from 19 percent in 1999 to 26 percent now).
While consumers intend to shop more and spend more per purchase online this year, fear of fraud is still a barrier, according to a recent report from Current Analysis*.

These figures point to the necessity of educating consumers on how to protect themselves when shopping online. The following tips are designed to help consumers shop the Internet more safely.

1. Never give your personal information to an unknown source.
Do not respond to unsolicited e-mails that require you to provide your bank account number, credit card numbers, address or other personal information. Report e-mail "spams" to your online or Internet service provider.

2. Shop with trusted, known Web sites that state the steps they take to prevent fraud.
Shop with merchants that you hear good things about. You should always check out unfamiliar companies before doing business with them online. In some cases you can find out more about a company by visiting the Better Business Bureau’s Web site

or TRUSTe at

3. Read the Security/Privacy Statement on any site where you plan to shop.
Look for symbols indicating that the site you are about to shop uses security technology to protect your credit card numbers. Find out what the merchant’s policy is with respect to how it uses your personal information, whether it provides your information to others, and what the merchant is doing to protect your personal information on its site. If you don’t like what you read, don’t buy.

4. Trust your instincts and use common sense.
If you feel uncomfortable with the kind of information you are asked to provide, don’t order anything and don’t stay on the site.

5. Take your time before you make a buying decision.
Don’t give in to sales pressure or time constraints - it’s your money and your decision.

6. Shop with a credit card that protects you.
Check your credit card policy and find out what protection you have. Paying by credit card instead of a debit card or check usually provides more legal protection if a dispute arises.

7. Review your credit card statements carefully.
Read your credit card statements carefully and regularly and report unfamiliar line items to your credit card issuer. Some fraudulent purchases can be very small and might go unnoticed. Many times, thieves using stolen identities or credit card information will charge only small amounts thinking that card holders will not notice.

8. Check the warranty and return policies.
Read the fine lines before you click the "buy" button. Make sure that if it doesn’t fit, isn’t the right color or isn’t what you thought it would be, the online merchant will take it back with no questions asked.

9. Keep records of everything you order.
Print and save receipts or e-mail confirmations from purchases you make. Having such records handy will make it easier for you to receive a reimbursement in the event your order never arrives.

10. Report suspicious experiences.
Report any unusual experiences to your local police department.

About CyberSource

CyberSource is a leading developer and provider of enterprise eCommerce transaction services, and a pioneer in the area of Internet fraud detection. More than 3,000 businesses throughout the world have chosen to use the CyberSource eCommerce Transaction Suite. The CyberSource eCommerce Transaction Suite offers customer-controlled, real-time services including, payment, tax calculation, stored value, risk management and fulfillment management. CyberSource Global Professional Services develops comprehensive eCommerce solutions that are built upon CyberSource’s mission-critical transaction services and tailored to each customer environment to provide security, reliability, and extensibility for rapid growth. Customers and partners of CyberSource include leading Internet etailers, retailers, manufacturers and businesses selling online including, BUY.COM (U.S. & U.K), Compaq Computer, Home Depot,,, Remedy and VerticalNet. CyberSource Corporation is headquartered in Mountain View, Calif., and has offices in Japan and the United Kingdom, as well as various other locations throughout the United States. The company can be found on the World Wide Web at CyberSource information is also available via email at


(c) 2000 CyberSource Corporation. All rights reserved. CyberSource is a registered trademark of CyberSource Corporation in the U.S. and other countries. The Power Behind the Buy Button is a registered service mark of CyberSource Corporation in the U.S. CyberSource eCommerce Transaction Suite is a service mark of CyberSource Corporation. All other brands and product names are trademarks or registered trademarks of their respective companies.

* Source: Current Analysis Advisory Report: Holiday Season 2000: Online Retail Fraud - A Case of Caveat Emptor, 10/00.

The recommendations in this release are based upon CyberSource’s experiences with online businesses but in no way should be construed to be guarantees, individually or in the aggregate, against fraud or financial or legal liability. Furthermore, nothing contained in this release should be construed as legal advice. Please consult your attorney for any questions regarding a merchant’s compliance with laws and regulations.

Editor’s Note: CyberSource experts are available for in-depth commentary. For additional information, see

Company contacts

Ariane Wilkinson


+44 1932 871500

Press contact

Stella Couch / Nick Craven

Write Image

+44 (0) 20 7959 5400

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