"Leading Dutch distribution company chooses Symbol Technologies handheld
terminals to provide real customer service"
Symbol Technologies' market-leading wireless handheld terminals have been
chosen to handle the data capture and management behind a Dutch
distributor's leading-edge delivery process that could eventually be
rolled out across Europe.
The sale of over 2000 terminals to Van Gend & Loos EuroExpress, which has
warehouses and automatic sorting installations throughout the Benelux
countries and is part of the German postal network, Deutsche Post World
Net, represents Symbol's largest single sale of handheld terminals to the
transportation industry in the Netherlands.
Van Gend & Loos EuroExpress chose Symbol products after extensive market
research showed customer demand for more accurate and real-time
information about the delivery path of their consignments. Top among
customer needs was real-time tracking and proof of delivery.
As a result, the company launched Project Quickstep in a bid to streamline
and fully automate the distribution process. Quickstep replaced the old
paper-based system with a bar code system which involves attaching a
PDF417 (Portable Data File) bar code label to each consignment. The PDF417
barcode is a 2-dimentional code containing complete information regarding
the parcel, including delivery address and tracking number etc., all of
which can be accessed by a single 'scan'.
This enables each parcel to be easily tracked via the Internet throughout
its journey to the recipient, whose signature is also electronically
captured on the hand held terminal at the point of delivery.
From this month, the company's 2,000 delivery vehicles will be equipped
with Symbol's SPT 1740 handheld Palm terminals with embedded scanners,
ensuring easy tracking, correct identification and delivery of packages.
Customer acceptance of deliveries is carried out by the customer signing
directly onto the terminal screen.
Casper Zweers, General Manager, Symbol Technologies Netherlands, says, "We
have rolled out many successful distribution solutions globally and are
pleased to be working with one of the largest parcel distributors in
Europe. With our expertise in bar-code scanning and mobile computing and
Van Gend & Loos' large distribution network we can help large numbers of
corporate customers across the Netherlands save time and money in tracing
crucial documents and goods."
The new system has several other advantages:
· It facilitates the move towards increased business over the Internet,
gathering information for the Van Gend & Loos' web-site and WAP services
· Customers can follow status reports and delivery directly via the
Internet and are also able to access the information via their WAP phones
· The bar code ensures accurate and secure data transfer for both the
deliverer and the customer
· The sender of the package can trace the package's path and see the
receiver's signature and time of delivery on the Internet
· Drivers are have more flexibility in planning pick-ups and deliveries
· All packages delivered to one address now need only one signature -
saving time and paperwork for the customer and the deliverer.
About the SPT1700
Symbol's SPT1700 product family continues the revolution of mobile
computing, combining integrated bar code scanning, sophisticated
connectivity and ruggedness with the popular Palm platform. These
pocket-sized devices allow batch, advanced Wireless Local Area Network
(WLAN) or Wireless Wide Area Network (WWAN) communications, web browsing
and integrated data capture - at the point of activity- capabilities. The
SPT1740 incorporates Symbol's Spectrum 24® WLAN technology, allowing users
to communicate real-time - providing up-to-the-minute information flow.
The unique SPT1734 introduces fully integrated GSM WWAN capabilities,
permitting fast, seamless wireless IP connectivity - anywhere, anytime.
All models are capable of withstanding a 1.2m (4ft) drop to concrete,
across an operating temperature range of -20ºC to 50ºC, in addition to
IP54 sealing (withstand windblown dust and rain). In summary the SPT1700
product family is designed to extend the reach of IT resources within a
host of industries - whatever the environment.
About Symbol Technologies
Symbol Technologies, winner of this year's National Medal of Technology,
is a global leader in mobile data transaction systems, providing
innovative customer solutions based on wireless local area networking for
data and voice, application-specific mobile computing and bar code data
capture. Symbol's wireless information appliances connect the physical
world of people on the move, packages, paper and shipping pallets, to
information systems and the Internet. Today, some 10 million Symbol bar
code scanners, mobile computers and wireless LANs are utilised world-wide
in markets ranging from retailing to transportation and distribution
logistics, manufacturing, parcel and postal delivery, government,
healthcare and education. Symbol's systems and products are used to
increase productivity from the factory floor to the retail store, to the
enterprise and out to the home. Information about Symbol is available at
Van Gend & Loos EuroExpress - Professional dispatch system
Van Gend & Loos EuroExpress is one of the best known distributors of
packages and pallets in the Netherlands. It has at its disposal a
close-knit distribution network in the Benelux countries, with 4,000
employees and approximately 2,000 delivery vehicles. Van Gend & Loos
takes care of consignments of up to 24 tons within the Netherlands and
throughout Europe. Millions of consignments are processed and distributed
each month via a professional system. These large volumes also enable the
company to offer solutions for specific customer requirements. Van Gend &
Loos not only has a large vehicle fleet, but also has at its disposal 27
modern warehouses and automatic sorting installations in the Benelux
countries. Van Gend & Loos BV is part of Deutsche Post World Net.
Jan Scholten, Communications Manager, Van Gend & Loos
Tel: 0343 530773
Fax: 0343 530765
Arjen-Pieter de Vries,
Symbol Technologies Nederland
Photographs of contract signature & hand terminal are
available (in digital form).
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