Chordiant Software Inc appoints Stephen Kelly as new President and Chief Operating Officer Monday 27 November 2000 PDF Print British executive takes over Presidency at US public quoted company Chordiant Software Inc, a leading provider of e-business infrastructure software for customer interaction (Nasdaq: CHRD), today announced the appointment of Stephen Kelly as new President and Chief Operating Officer for Chordiant worldwide. Kelly joined the company three years ago as Vice President Europe in order to set up the International business, which under his leadership has grown to earn 70% of Chordiant's worldwide revenue. Chordiant is now the fastest-growing multichannel CRM company in Europe, according to analysts Hewson Group. Stephen Kelly will be responsible for all operational aspects of the company, including field operations, consulting functions, alliances, product development and engineering. The role is newly-created for Kelly and follows a re-organisation of the company to enable even greater focus on customers, the market, and faster speed of execution. The position of President was previously held by Chordiant CEO and chairman Sam Spadafora. "This appointment is a natural culmination of Stephen Kelly's outstanding track record for leadership and business vision throughout his career at Chordiant," said Sam Spadafora, CEO and Chairman, Chordiant. "It is unusual for a young company, not yet established in its home market, to win such rapid success in early expansion internationally, but Stephen has carried it off. He just refuses to fail." In his new role, Stephen Kelly will be responsible for all customer initiatives, with the task of focussing all new technology development on customers' priorities. He will also lead a worldwide internal communication programme for employees following the success of his internal leadership in the International office. Staff turnover has been less than 1% per annum since the European subsidiary was set up in November 1997. Continues Spadafora: "Stephen's zealous commitment to customers has won us big contracts from major European blue-chip companies, including Direct Line, Thomas Cook and Lloyds TSB - whose recent £16m investment with Chordiant is valued at the largest ever for CRM. Under this new structure and with Stephen's dedication to customers and focus on our employees, I am sure that Chordiant will go from strength to strength." Stephen Kelly said: "Our customers are dynamic, visionary companies who push their vision to the edge - and I really enjoy rising to the challenge. My vision is to move the organisation organically as quickly as the speed of thought to predict and respond to customer and market requirements. That's why I'm so fanatical about people - even the best plans depend on great execution. I'm determined to recruit the best people, create the best team, and make Chordiant the best company they ever work for." Stephen Kelly, (39), was promoted to Head of Operations Worldwide earlier this year. He now joins the board as President, reporting directly to Sam Spadafora. Kelly was previously at Oracle Corporation for 10 years. He held various senior European Director and General Management positions in Financial Services, Telecommunications, Consumer Packaged Goods, Alliances, and Public Sector. He also created the Government Sales Group from start-up. Shortly after joining the company, he was nominated Salesman of the Year for 1988. Prior to joining Oracle, he worked at ICL as Sales Manager for its Public Sector Group for three years. He has a BSc Honours degree in Business Administration from Bath University. About Chordiant Software, Inc. Chordiant delivers a unified CRM solution for companies with extreme customer demands. Designed from the ground-up, Chordiant Unified CRM Solution provides a common response for customers - whether communicating by email, Web, telephone, or wireless access. It includes built-in support for voice, data and Internet integration, as well as a comprehensive workflow engine, which allows companies to implement best business practices across multiple touchpoints. Chordiant empowers high-value contacts designed to consistently retain customers, grow revenue and drive profits during every contact. The Chordiant system has been selected by several of the world's leading consumer companies, including Lloyds TSB, Barclays Mercantile, Direct Line, Halifax Card Services, General Motors and First USA Bank. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, London, Amsterdam and Munich. The company's web site can be found at http://www.chordiant.com This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.