British executive takes over Presidency at US public quoted company
Chordiant Software Inc, a leading provider of e-business infrastructure
software for customer interaction (Nasdaq: CHRD), today announced the
appointment of Stephen Kelly as new President and Chief Operating Officer
for Chordiant worldwide. Kelly joined the company three years ago as Vice
President Europe in order to set up the International business, which
under his leadership has grown to earn 70% of Chordiant's worldwide
revenue. Chordiant is now the fastest-growing multichannel CRM company in
Europe, according to analysts Hewson Group.
Stephen Kelly will be responsible for all operational aspects of the
company, including field operations, consulting functions, alliances,
product development and engineering. The role is newly-created for Kelly
and follows a re-organisation of the company to enable even greater focus
on customers, the market, and faster speed of execution. The position of
President was previously held by Chordiant CEO and chairman Sam Spadafora.
"This appointment is a natural culmination of Stephen Kelly's outstanding
track record for leadership and business vision throughout his career at
Chordiant," said Sam Spadafora, CEO and Chairman, Chordiant. "It is
unusual for a young company, not yet established in its home market, to
win such rapid success in early expansion internationally, but Stephen has
carried it off. He just refuses to fail."
In his new role, Stephen Kelly will be responsible for all customer
initiatives, with the task of focussing all new technology development on
customers' priorities. He will also lead a worldwide internal
communication programme for employees following the success of his
internal leadership in the International office. Staff turnover has been
less than 1% per annum since the European subsidiary was set up in
Continues Spadafora: "Stephen's zealous commitment to customers has won
us big contracts from major European blue-chip companies, including Direct
Line, Thomas Cook and Lloyds TSB - whose recent £16m investment with
Chordiant is valued at the largest ever for CRM. Under this new structure
and with Stephen's dedication to customers and focus on our employees, I
am sure that Chordiant will go from strength to strength."
Stephen Kelly said: "Our customers are dynamic, visionary companies who
push their vision to the edge - and I really enjoy rising to the
challenge. My vision is to move the organisation organically as quickly
as the speed of thought to predict and respond to customer and market
requirements. That's why I'm so fanatical about people - even the best
plans depend on great execution. I'm determined to recruit the best
people, create the best team, and make Chordiant the best company they
ever work for."
Stephen Kelly, (39), was promoted to Head of Operations Worldwide earlier
this year. He now joins the board as President, reporting directly to Sam
Kelly was previously at Oracle Corporation for 10 years. He held various
senior European Director and General Management positions in Financial
Services, Telecommunications, Consumer Packaged Goods, Alliances, and
Public Sector. He also created the Government Sales Group from start-up.
Shortly after joining the company, he was nominated Salesman of the Year
for 1988. Prior to joining Oracle, he worked at ICL as Sales Manager for
its Public Sector Group for three years.
He has a BSc Honours degree in Business Administration from Bath
About Chordiant Software, Inc.
Chordiant delivers a unified CRM solution for companies with extreme
customer demands. Designed from the ground-up, Chordiant Unified CRM
Solution provides a common response for customers - whether communicating
by email, Web, telephone, or wireless access. It includes built-in support
for voice, data and Internet integration, as well as a comprehensive
workflow engine, which allows companies to implement best business
practices across multiple touchpoints. Chordiant empowers high-value
contacts designed to consistently retain customers, grow revenue and drive
profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Lloyds TSB, Barclays Mercantile, Direct
Line, Halifax Card Services, General Motors and First USA Bank.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich. The
company's web site can be found at http://www.chordiant.com
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