METLIFE SIGNS ENTERPRISE-LEVEL AGREEMENT WITH CHORDIANT SOFTWARE Thursday 30 November 2000 PDF Print Leading U.S. Insurer To Implement New Customer Service Management Projects Chordiant Software, Inc. (Nasdaq: CHRD) announced a large-scale, enterprise-wide license and service agreement with MetLife today. MetLife plans to initiate multiple new customer relationship management projects in 2001. MetLife intends to apply Chordiant's Unified CRM Solution across multiple divisions and multiple offerings, thereby extending and refining the current common customer service platform of the individual life and annuity insurance divisions, brokerage business, as well as MetLife call centers. As part of this program, MetLife will derive rapid, low-cost application development, and the ability to decommission redundant systems. Chordiant will provide support services and assist with MetLife's continual reengineering of front and back office operations, as well as provide technical support and training for the Unified CRM Solution. "A consistent experience for MetLife customers is crucial in terms of loyalty and will be an integral part of our ongoing success," said Allen Harris, MetLife Information Technology Vice President. "The flexibility of Chordiant's Unified CRM solution is expected to leverage back office data and business processes to reduce operating costs and provide a seamless level of service to our customers no matter how they contact MetLife." "Global companies such as MetLife are faced with extreme customer relationship demands in terms of volume, complexity and scope," said Chordiant CEO, Sam Spadafora. "Chordiant provides a flexible, unified infrastructure for enterprise-wide CRM initiatives like MetLife's to deliver a comprehensive, single view of the customer. An enterprise-wide, multi-channel solution provides an integrated environment to make the most of every customer interaction, retain those customers, grow revenues and drive profits." About Chordiant Software, Inc. Chordiant delivers a unified CRM solution for companies with extreme customer demands. Designed from the ground-up, Chordiant Unified CRM Solution provides a common response for customers-whether communicating by email, Web telephone, or wireless access. It includes built-in support for voice, data and Internet integration, as well as a comprehensive workflow engine, which allows companies to implement best business practices across multiple touchpoints. Chordiant empowers high-value contacts designed to consistently retain customers, grow revenue and drive profits during every contact. The Chordiant system has been selected by several of the world's leading consumer companies, including Lloyds TSB, Barclays Mercantile, Direct Line, MetLife, General Motors, First USA Bank and Halifax Card Services. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, London, Amsterdam and Munich. The company's Web site can be found at http://www.chordiant.com About MetLife Metropolitan Life Insurance Company, a subsidiary of MetLife, Inc. (NYSE: MET), is a leading provider of insurance and other financial services to individual and group customers. The MetLife companies serve approximately nine million individual households in the U.S. and companies and institutions with 33 million employees and members. MetLife also has international insurance operations in 12 countries. For more information about MetLife, please visit the company's Web site at http://www.metlife.com This press release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to, risks related to customer and market acceptance of our product, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with application integrators and other parties, ability to manage growth, activities by Chordiant Software, Inc. and others regarding protection of proprietary information, release of competitive products and other actions by competitors, and economic downturns in either domestic or international markets. These forward-looking statements are generally identified by words such as "expect," "anticipate," "intend," "believe," "hope," "assume," "estimate," "plan," and other similar words and expressions. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Chordiant, CCS-Customer Communications Solution, and One Click, One Call, One Customer are trademarks of Chordiant Software, Inc. All other trademarks and service marks mentioned are property of their respective holders. © 2000 Chordiant Software, Inc. All Rights Reserved. Analyst reference for this announcement: Steve Bonadio Program Director, Application Delivery Strategies META Group (508) 616-4800 This press release was distributed by ResponseSource Press Release Wire on behalf of Pleon in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.