Leading U.S. Insurer To Implement New Customer Service Management Projects
Chordiant Software, Inc. (Nasdaq: CHRD) announced a large-scale,
enterprise-wide license and service agreement with MetLife today. MetLife
plans to initiate multiple new customer relationship management projects
MetLife intends to apply Chordiant's Unified CRM Solution across multiple
divisions and multiple offerings, thereby extending and refining the
current common customer service platform of the individual life and
annuity insurance divisions, brokerage business, as well as MetLife call
As part of this program, MetLife will derive rapid, low-cost application
development, and the ability to decommission redundant systems. Chordiant
will provide support services and assist with MetLife's continual
reengineering of front and back office operations, as well as provide
technical support and training for the Unified CRM Solution.
"A consistent experience for MetLife customers is crucial in terms of
loyalty and will be an integral part of our ongoing success," said Allen
Harris, MetLife Information Technology Vice President. "The flexibility of
Chordiant's Unified CRM solution is expected to leverage back office data
and business processes to reduce operating costs and provide a seamless
level of service to our customers no matter how they contact MetLife."
"Global companies such as MetLife are faced with extreme customer
relationship demands in terms of volume, complexity and scope," said
Chordiant CEO, Sam Spadafora. "Chordiant provides a flexible, unified
infrastructure for enterprise-wide CRM initiatives like MetLife's to
deliver a comprehensive, single view of the customer. An enterprise-wide,
multi-channel solution provides an integrated environment to make the most
of every customer interaction, retain those customers, grow revenues and
About Chordiant Software, Inc.
Chordiant delivers a unified CRM solution for companies with extreme
customer demands. Designed from the ground-up, Chordiant Unified CRM
Solution provides a common response for customers-whether communicating by
email, Web telephone, or wireless access. It includes built-in support
for voice, data and Internet integration, as well as a comprehensive
workflow engine, which allows companies to implement best business
practices across multiple touchpoints. Chordiant empowers high-value
contacts designed to consistently retain customers, grow revenue and drive
profits during every contact.
The Chordiant system has been selected by several of the world's leading
consumer companies, including Lloyds TSB, Barclays Mercantile, Direct
Line, MetLife, General Motors, First USA Bank and Halifax Card Services.
Headquartered in Cupertino, California, Chordiant maintains regional
offices in Chicago, Dallas, New York, London, Amsterdam and Munich. The
company's Web site can be found at http://www.chordiant.com
Metropolitan Life Insurance Company, a subsidiary of MetLife, Inc. (NYSE:
MET), is a leading provider of insurance and other financial services to
individual and group customers. The MetLife companies serve approximately
nine million individual households in the U.S. and companies and
institutions with 33 million employees and members. MetLife also has
international insurance operations in 12 countries. For more information
about MetLife, please visit the company's Web site at http://www.metlife.com
This press release includes forward-looking statements that are subject to
risks, uncertainties and other factors that could cause actual results to
differ materially from those referred to in the forward-looking
statements. Such factors include, but are not limited to, risks related
to customer and market acceptance of our product, deployment delays or
errors associated with these products, hardware platform
incompatibilities, reliance on a limited number of customers for a
majority of revenue, need to maintain and enhance certain business
relationships with application integrators and other parties, ability to
manage growth, activities by Chordiant Software, Inc. and others regarding
protection of proprietary information, release of competitive products and
other actions by competitors, and economic downturns in either domestic or
international markets. These forward-looking statements are generally
identified by words such as "expect," "anticipate," "intend," "believe,"
"hope," "assume," "estimate," "plan," and other similar words and
Chordiant and the Chordiant logo are registered trademarks of Chordiant
Software, Inc. Chordiant, CCS-Customer Communications Solution, and One
Click, One Call, One Customer are trademarks of Chordiant Software, Inc.
All other trademarks and service marks mentioned are property of their
respective holders. © 2000 Chordiant Software, Inc. All Rights Reserved.
Analyst reference for this announcement:
Program Director, Application Delivery Strategies
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