Vector Networks joins Remedy Partner Program to help customers cut Total Cost of Ownership
Bracknell, Berkshire and Tamworth, Staffordshire - Thursday, 30th November 2000 - Remedy Corporation and Vector Networks, a leading UK desktop management developer, has announced that Vector Networks has joined the Remedy Corporation Product Partners Program. The partnership brings together Vector Network’s desktop management expertise and Remedy’s industry leading helpdesk application; Action Request (AR) System.
Reducing the helpdesk headache
Recent research commissioned by Vector Networks revealed the cost of remote support is high. 59% of respondees claim that they would save at least 34.5 man days per year if support visits could be reduced by 50%, and 16% indicated that more than 104 man days could be saved annually. Colin Bartram, Product Marketing Director at Vector commented: "LANutil32 and NetSupport PC-Duo allow customers to deploy their invaluable human resources more effectively in more proactive rather than purely reactive, support of both end user desktops and other mission critical machines such as servers."
"Our partnership with Vector Networks allows customers a unique advantage of front line data access for PC Support," said Mark Halvorson, Product Partner Program Manager at Remedy. "And in combination with PC Support, integration between the AR System and LANutil32 provides our customers with the infrastructure they need to successfully and proactively achieve their goals."
The customer viewpoint
Martyn Styles, Network Operations Manager at IMServ Europe Ltd, a leading energy services company and customer of Vector Networks and Remedy Corporation commented: "The products have been invaluable in a standalone capacity but the integration process has streamlined the whole function saving time and effort on the part of our helpdesk staff. We are already reaping the benefits of this collaboration."
Vector’s PC products are already established in the role of pro-active management of desktop PCs, providing savings in cost of ownership through the automation of tasks such as software distribution and regular software auditing, and supporting cost savings through PC remote control. The LANutil32 Elite database that underpins this functionality conforms to the ODBC standard, and it provides a goldmine of data that can be accessed by AR System users in the front line of PC Support. The remote control functionality can also be built into the AR System installation, providing one-click to a remote control session of a problem PC from within an AR System problem record dialog.
LANutil32 Suite, (which incorporates a separately licensable inventory-only module), provides customers with an open format database of desktop software and hardware asset inventory information. The integration provides automated access to detailed and accurate PC asset data from within AR System. The database also acts as the foundation for the LANutil32 Suite's automated software distribution module. The module services the whole range of software distribution needs from minor departmental application updates to enterprise wide roll-outs of OS Service Packs. LANutil32 is built on object-oriented foundations, and is extensible to meet evolving demands for managing new generations of mobile devices.
NetSupport PC-Duo has a global presence in the corporate market for PC desktop remote control and remote NT/Win2K server management. Using high performance intercept technology, PC-Duo provides the smooth, fast and consistent operation that helps maintain enthusiasm and productivity in highly pressured PC support desks. It is a natural partner for AR System.
As a Remedy Product Partner, Vector has developed, documented and deployed the integration with Remedy products and is committed to supporting that integration. LANutil32 and NetSupport PC-Duo have been certified under the program at a third-party certification lab.
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Remedy is a leading supplier of Information Technology Service Management (ITSM), Customer Relationship Management (CRM), and eProcurement solutions with customers using its products at more than 9,500 sites. Remedy’s fast deployment programs and radical adaptability accelerate an organisation’s move to eBusiness and increase its ability to differentiate from competitors. By focusing on internal and external service, Remedy’s customers continually improve both their customer interactions and their internal operations to raise satisfaction and lower costs. More information on Remedy, its products and its services is available on the company’s Web site at www.remedy.com.
About Vector Networks
Vector Networks is a privately owned, UK based company, which specialises in the development of Windows NT based products for management and support of networked PCs on LANs and WANs. With a history stretching back into developments on Compaq's OpenVMS datacentre operating system, Vector combines rigour in software design with the innovation necessary to succeed in today's market.
More information is available at the Vector Networks’ web site at: http://www.vector-networks.com.
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