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Network Associates' Magic Total Service Desk can now be bought as a
value-add on to the Sniffer network analysis and management solution
ensuring problems from a variety of sources can be managed quickly and
efficiently.

Available through partners Axial Systems, the Sniffer HelpDesk, in
essence, is a turnkey problem management tool combining the best of
Sniffer and Magic Total Service Desk. The worst problems on a network
(problems defined by the customer such as reoccurences or duplicate IP
addresses etc) get filtered through Event Orchestrator (Windows NT
server-based) and are raised against the
relevant client and ticketed back to the service desk. The open ticket
identifies any problem and in conjunction with Sniffer provides an
"expert" sympton and diagnosis to help prevent any issues before they
impact on users'

For further details on Sniffer HelpDesk, Magic Total Service Desk or
Sniffer solutions, please contact Axial Systems on 01628 418000 or email sales@axial.co.uk


Web: http://www.axial.co.uk

Editorial contact:

Claire Grove - Claire@axial.co.uk


Tel: 01628 418000

Technical contact:

Spencer Parker - Sparker@axial.co.uk


Tel: 07710 401388

This press release was distributed by ResponseSource Press Release Wire on behalf of Axial Systems in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.