Sacha Appleton/Daniel Young
Weber Group Europe
+44 (0)207 240 6189
Operators can regain control of roaming services and add value
American Management Systems (AMS), an international business and information technology consulting firm, and Amena, a GSM1800 operator in Spain, have jointly
developed the first dedicated billing solution conforming to the TAP3 (Transferred Account Procedure) standard. This standard governs the handling of call records created by roaming subscribers. The AMS INTransit solution puts control of the roaming service offered by operators back into their hands and enables them to offer new added-value services to customers.
A recognised leader in the use of technology for competitive advantage, Amena is the first operator to implement INTransit. The new solution enables Amena to offer a broader range of services to customers and to meet the final 2001deadline for TAP3 compliance with a solution that fully exploits the functionality of the new standard.
According to Juan Carlos de la Vela, International Roaming and Interconnection Director at Amena, "AMS supported Amena's initial business launch and we have continued our collaboration with development of the INTransit solution to support next generation mobile roaming. INTransit will increase our operational flexibility and cost control and drastically reduce operational costs. At the same time, it provides real-time access to customer behaviour and billing information and enables us to achieve a competitive advantage in our service offering for clients visiting our network."
Mahmood Mirza, Vice President of AMS added, "INTransit positions AMS as one of the leading companies in the intercarrier billing arena. This is the first dedicated TAP3 compliant system, offering operators a far richer solution than can be offered by a limited conversion system. By implementing INTransit and streamlining operations for handling roaming, companies can reduce costs and improve turnaround time for collecting roaming charges. They can also learn more about customers and their behaviour and use this information to customise new services, such as GPRS and internet access or location based services, gaining competitive edge and reducing churn. INTransit even opens the door to allow subscribers to use services on visited networks that aren't available on their local networks."
While old billing systems cannot support the exchange of information in the new TAP3 format, AMS's dedicated solution manages call detail records from the mediation device directly from other TAP3 files and creates rated records that are fed directly to the billing system. With a web interface, INTransit offers high usage detection and handling and statistical information reporting. It paves the way for easy and secure exchange of roaming records and additional customer information. Built using the lastest JAVA technology, INTransit can be easily integrated in any IT environment.
Previously, roaming customers could not be segmented, for example to offer reduced rates for high usage, or other special discounts. With INTransit, operators will be able to apply differentiated or promotional rates while customers are roaming. They will be able to retrieve client information to validate calls, offer Inter-operator Tariffs (IOT) and set customer roaming tariffs themselves. Now, operators can make agreements to form a 'preferred' network and offer roaming customers better rates if they use this network while travelling.
AMS is an international business and information technology consulting firm - one of the 20 largest such firms worldwide. AMS is the premier provider of next generation enterprise business and technology solutions that dramatically improve business performance and create value for clients. AMS's suite of eBusiness strategy, management, and technology services make business reinvention possible in Internet time for large organizations. Founded in 1970, AMS is headquartered in Fairfax, Virginia, with over 9,000 employees and 59 offices worldwide. European headquarters are in The Hague, The Netherlands.
AMS had 1999 revenues of $1.24 billion, with an expansion of eBusiness related revenues to $500 million, an increase of more than 150% over 1998. AMS is traded on NASDAQ under the symbol AMSY. AMS can be found on the World Wide Web at http://www.ams.com
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