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COA Solutions HCM System with Swine Flu Screens Goes Live at Hay Group

Hay Group, a global management consulting business specialising in organisational and workforce strategy has gone live with a human capital management (HCM) system from COA Solutions ( This HCM system, which has integrated workflow and self-service modules, has been customised with swine flu screens to effectively manage the impact of swine flu on staff absence levels.

As a fluid organisation, Hay Group required a flexible and customisable HCM system to replace its standalone systems. The HCM system was required to store and interrogate information about its 320 UK employees, automate HCM processes and accurately record and monitor information relating to staff absence. It was also vital that the system could be customised quickly and easily in response to external and organisational change.

Alison May, HR Manager - Operations for Hay Group, comments, “Our previous system was not flexible enough to meet all our needs which led to an unnecessary duplication of effort. We needed a single, integrated system that we were able to customise in order to provide us with instant accessibility to all HR information and allow us to respond quickly to change.”

COA Solutions’ HCM system, which went live in March 2009, is now enabling Hay Group to more accurately record staff information, automate various administration tasks and provide reports for analysis purposes. Using the system’s self-service functionality, authorised line managers at Hay Group can access employee information in real-time directly from the desktop, such as salary band information, number of days absent and holiday dates, freeing up the HR team’s time. In the future, the HR team will be rolling out the self-service functionality to other teams, such as facilities and absence coordinators, to assist them in managing the employee data for which they are responsible.

In preparation for the potential impact of swine flu, using the configuration capabilities of the system, Hay Group has created swine flu screens within the absence field. These screens effectively record when an employee first started having symptoms, if and when they were properly diagnosed with having the virus, when their absence started and the length of absence. The screens also help to monitor quarantine periods.

May comments, “The system’s flexibility has allowed us to quickly and easily introduce swine flu screens so that we can keep accurate records of staff absence as a direct result of this virus. With this information to hand, we can determine if and when swine flu is having a real impact on the business and respond appropriately to minimise disruption.”

The HCM system’s workflow functionality will also help to speed-up Hay Group’s recruitment process. Candidate details will be entered onto the system and interview invitation, offer and rejection letters will be generated using the system. Once a new member of staff is appointed, COA Solutions’ HCM system will automatically notify the relevant people within Hay Group to ensure a seamless induction.

May adds, “COA Solutions’ system has eliminated time-consuming administrative tasks, allowing the HR team to be more productive. As the system enables interrogation of the information held in the system as well as the swift production of bespoke reports, this is also aiding management decision making.”


About Hay Group

Hay Group is a global management consulting firm that works with leaders to transform strategy into reality. It develops talent, organises people to be more effective and motivates them to perform at their best. Its focus is on making change happen and helping people and organisations realise their potential.
Hay Group has over 2,600 employees working in 85 offices in 47 countries. Its clients come from the private, public and not-for-profit sectors, across every major industry and represent diverse business challenges. For over 60 years, Hay Group has been renowned for the quality of its research and the intellectual rigor of its work. Hay Group transform research into actionable insights. The company provides its clients with breakthrough perspectives on their organisation and does it in the most efficient way to achieve the desired results.

About COA Solutions

COA Solutions is the UK's leading supplier of integrated business management and information systems to public, private and not-for-profit organisations in the service sector. COA Solutions prides itself on getting close to its customers by understanding their businesses and responding to their business needs.

COA Solutions' award-winning Smart Business Suite combines core financial management, procurement, human resource and payroll systems, integrated with a range of collaborative, document management and business intelligence solutions. COA Solutions also provides managed service, hosted service and bureau service options. Its systems and services extend the value and effectiveness of the finance, HR and payroll departments across the organisation and enable managers in the business to monitor, analyse and continually improve corporate performance.

COA Solutions has more than 500 experienced and professional staff supporting and servicing over 4,000 clients across the UK service sector including Companies House, Newcastle City Council, WHSmith, Royal Bank of Scotland, Aer Lingus, National Express Group, DFS, RSPB and Great Ormond Street Hospital for Children NHS Trust.
Liz Ebbrell, COA Solutions
+44(0)1625 856505 or 07917 634 705

Ben Carey, COA Solutions
+44 (0)1625 856505