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ExtraCare signs £1.4 million managed service contract with Advanced 365

September 2011 – The ExtraCare Charitable Trust, a leading provider of housing and flexible home care services for older people, has signed a five year managed service contract worth £1.4 million with Advanced 365, an Advanced Computer Software Group company (Advanced).

ExtraCare is also purchasing a financial management system from Advanced’s Business Solutions division. This complements ExtraCare’s existing integrated software solution designed for care organisations, CareSys, provided by Advanced’s Health & Care division.

The managed service contract will see Advanced 365 design, deploy and operate ExtraCare’s core IT infrastructure to support the charity’s ambitious growth plans. Advanced 365’s managed services will operate on a private cloud platform and will initially be made available to 450 ExtraCare employees situated across 30 sites.

ExtraCare’s current IT function is provided remotely by another provider and following a recent restructuring within the organisation and the pending relocation of its head office, ExtraCare identified the need for a flexible and scalable IT service to support its rapid expansion plans over the next five years.

Rowland Sandys, Head of IT at The ExtraCare Charitable Trust, explains, “Our current IT services and network are restrictive and no longer aligned to the organisation’s current demands. After reviewing the market, it was apparent that Advanced 365 could provide us with a single, flexible and scalable IT infrastructure to support our future growth strategy whilst providing enhanced service and security levels.”

Sandys continues, “In addition to being a specialist outsourced IT provider, Advanced 365 also clearly understands our business needs as a care provider and has a strong presence within the not-for-profit sector. In partnership with Advanced 365, we look forward to evolving our IT platform in response to the changing needs of our business.”

The managed service will be delivered via a hybrid cloud model using a combination of public and private cloud services. The services being provided by Advanced 365 include service desk support, managed Citrix desktop, managed Microsoft Exchange 2010 email through Microsoft Office 365, systems monitoring, storage and backup. Under the terms of the contract, Advanced 365 is required to ensure 99.50% service availability and timely incident management within core business hours.

All of ExtraCare’s business software applications, including ExtraCare’s new financial management system provided by Advanced Business Solutions and existing Advanced business application, CareSys, will be managed by Advanced 365. This forms part of Advanced Computer Software Group’s Software as a Service offering, Advanced On-Demand.

Sandys comments, “Transferring our existing IT services over to Advanced 365 will provide greater value for money and remove reliance on ExtraCare’s head office where our server infrastructure currently resides. With Advanced 365 now managing our IT, we will be able to concentrate on improving the user experience for employees and residents.”


Notes to Editor:

About The ExtraCare Charitable Trust

The ExtraCare Charitable Trust enables older people to enjoy a healthier, active and more independent lifestyle in a network of inspirational communities. The Charity operates 11 retirement villages and 18 smaller housing developments across the Midlands and the Northwest. Each ExtraCare resident can expect a safe, secure future, renting or buying a spacious and affordable home with award-winning care and a wider range of social opportunities to enjoy.

About Advanced 365

Advanced 365, formerly Business Systems Group, designs, deploys, operates and improves IT services from the desktop to the data centre, helping customers to align their IT to their core business requirements. Advanced 365 aims to help IT departments free themselves from day to day operational activity to allow them to deliver strategic value back to their business by creating an agile and scalable infrastructure that is closely aligned to their core business operations.

This is achieved by:

• Managed services focusing on the core utility components of customers’ IT operations (e.g. monitoring, backup, email and hosting).
• Application development to deliver a fully-supported application managed service for both existing legacy applications and new applications developed by Advanced 365.

• Delivery either as a hosted service managed via the Advanced 365 data centre suite, remotely from customers’ comms rooms, as part of a cloud-based service via one of the many public cloud platforms available, or as a hybrid solution utilising a combination of these delivery environments based upon customer requirements.

Advanced 365 is a division of Advanced Computer Software Group plc, a leading supplier of software and IT services to the health, care and business services sectors.


Liz Ebbrell, Advanced Computer Software Group
+44(0)1625 856505