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Advanced’s HR software adds up to significant efficiency savings for Skipton Building Society

Skipton Building Society

12 October 2015 – Skipton Building Society (Skipton) has saved hundreds of man hours every month by automating HR tasks with an online HR management solution from Advanced Business Solutions (Advanced). OpenHR’s self-serve technology has streamlined processes and reduced the staff time it takes to manage incremental salaries from two weeks to just one hour.

Automating pension processes has also increased staff enrolment to more than 90%.

Skipton has more than 1,700 staff, and manually managing employee records such as personal details, pensions and holiday entitlement was time-consuming and laborious for the 36-strong HR team.

Through OpenHR the building society has introduced several self-service workflows to simplify processes and empower staff to manage their own records. The HR team created a workflow to manage its fixed increment salary process (where employees are supported to reach target salaries), saving them hours in manual entry every month.

Jonathon McNaughton, HR Systems and MI Manager, Skipton Building Society, says, “Before we implemented the workflow, this was a really time-consuming process of creating numerous reports and then editing and filtering through them. We also had to make lots of phone calls and send emails back and forth with managers.

“The power of OpenHR enabled us to turn this two-week job into something that now takes less than an hour. The solution automatically sends a monthly email to the manager of someone who is on a fixed increment salary, so they can take any necessary action, and automatically chases them if they are unresponsive. Any lack of response subsequently auto-approves the process, ensuring employees are not unnecessarily penalised.”

Workflows have also been introduced to automate staff opting in to pensions, in line with recent Pension Auto-Enrolment regulations, and to amend contributions at any time. Since implementing the software the number of staff enrolled in the pension scheme has risen by over 10%.

McNaughton says, “OpenHR has been a key part in our strategy to support more staff to save for retirement. Now that it is a simple 30-second job to opt-in, more people are joining the pension scheme, and joining it quicker as well.

“Previously a paper form had to be completed and then posted or emailed to head office. Now, we have cut out any potential delays and sped up the whole process.”

Staff are also able to manage their own benefits, such as requesting and receiving eye care vouchers, and amend their personal details themselves. This saves time, paper, printing costs and IT network space.

Personalised emails, for example about pension contributions and benefits, can also be sent out to all employees via OpenHR which automatically filters the content to ensure recipients only see what is relevant to them. This allows over 2,500 tailored emails to be sent in under an hour.

McNaughton says, “As part of my strategy I periodically check the market to ensure we have the best HR system possible, and I have yet to find anything that has the same high level of customisation and automation that is possible with OpenHR. The only limit we have is our own imagination – whatever we think, we can build within the system.”


Notes to Editors

About Skipton Building Society

About Advanced Business Solutions

Advanced Business Solutions (Advanced) provides leading integrated business applications and services that enable public, private and third sector organisations to retain control, improve visibility and gain efficiencies whilst continually improving corporate performance. Advanced prides itself on getting close to its customers by understanding their businesses and responding to their evolving needs.

Advanced’s software systems comprise core accounting/financial management, procurement, supply chain management, human resource, payroll and customer relationship management systems. These systems are integrated with a range of collaborative, document management and business intelligence solutions to extend the value and effectiveness of front and back office departments.

Management information systems for school and academies are provided through Advanced’s subsidiaries, Advanced Learning and Compass Computer Consultants. Advanced also provides specialist vertical solutions for the not-for-profit, sports, arts, live events and legal markets. All solutions can be delivered as a managed or bureau service.
Customers are from both the public and private sectors and include Companies House, Newcastle City Council, NHSScotland, Norfolk Constabulary, Edge Hill University, WH Smith, Royal Bank of Scotland, Aer Lingus, National Express Group, DFS, Liverpool FC, Goodwood, CIPD and RSPB.

Advanced Business Solutions is a division of Advanced Computer Software Group Limited, a leading supplier of software and IT services to the health, care and business services sectors. In 2014, the Group won Tech Company of the Year in PwC’s UK Tech Awards. Advanced was also ranked in the Deloitte UK Fast 50, which recognises the 50 fastest growing technology companies in the UK and ranked in the top 300 technology companies in Deloitte’s EMEA rankings.

Press Contacts:

Angela Mycock and Kathryn Howard, Advanced Computer Software Group
+44(0)1625 856 513