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Combat Stress goes live with Advanced’s Carenotes to enhance patient reporting and outcomes

Hosted patient management system with mobile functionality to cut administration time

12 July 2016 – Combat Stress, the UK’s leading mental health charity for veterans, is improving its delivery of services with the introduction of Carenotes, a hosted patient management solution from Advanced.

The charity provides specialist clinical treatment and practical support to thousands of ex-servicemen and women across the UK with mental health issues, such as Post Traumatic Stress Disorder (PTSD), depression and anxiety. It is a vital lifeline to veterans and their families.

Combat Stress sought a next generation patient management solution to offer access to information and statistical analysis of patient outcomes. Advanced was selected from a total of 15 potential suppliers during a two-stage procurement process.

Rolled out to Combat Stress’s three treatment centres in Ayrshire, Shropshire and Surrey, Carenotes is being used to manage patient records, bed management and all aspects of complex case management, from the initial point of contact through to a veteran leaving the organisation. Intuitive workflow processes record the veteran’s journey through their own treatment pathways.

Richard Burley, Chief Information Officer at Combat Stress, explains, “Our previous solution was no longer supported and unable to provide the levels of detailed reporting we needed as a modern and growing organisation.

“The quality of Advanced’s tender responses stood out and Carenotes impressed us due to it being highly configurable with the additional mobile and hosting flexibility to help drive usability of the system.”

The solution’s integrated mobile functionality will assist Combat Stress’s Community Teams to offer extended clinical support to veterans in their own communities. Carenotes can be accessed by smartphone and tablet devices to securely record care provision and referrals at the point of care, reducing travel and administrative time by up to two hours per day.

The solution, which is hosted by Advanced, is facilitating the secure sharing of up-to-date patient data across multiple sites and with external organisations.

Richard Burley comments, “Carenotes is already improving efficiency by streamlining patient management and administration. The system’s advanced reporting capabilities have also increased information governance at all our sites and provides essential business intelligence which will help us to offer higher quality care and patient outcomes for veterans.

“The mobile functionality will also ensure our Community Teams can devote more time to supporting veterans. As patient information can be accessed and updated, even in a semi-connected capacity, and automatically synchronised to Carenotes when a signal becomes available we will substantially reduce inefficient administration.”

George Thaw, Managing Director – Health & Care, Advanced, adds, “We are achieving strong growth in the mental and community health space and expect this to continue over the coming years.

“We have formed a strong partnership with Combat Stress, who are already streamlining operations, reducing costs and mobilising staff so they can spend more time with patients.”


For a Combat Stress logo, please click here.

Notes to Editor

About Combat Stress

Combat Stress is the UK’s leading mental health charity for veterans, providing free specialist clinical treatment and practical support to ex-servicemen and women across the UK.

The charity delivers treatment at three short-stay centres, practical and clinical support in the community and a 24-hour Helpline (0800 138 1619).

For more information please visit our website

About Advanced

Advanced is the third largest provider of software and IT Services to the UK market.

Through our enterprise and market focused solutions we positively impact millions of people’s lives through continually investing in our people, partnerships and own technologies to stay focused on our markets’, customers’ and their stakeholders’ needs.

We enable our customers to drive efficiencies, savings and growth opportunities through focused, right-first-time software solutions that evolve with the changing needs of their business and the markets they operate in.

True partnership is the defining thing that makes us different from the competition. We pride ourselves on delivering focused software solutions for public sector, enterprise commercial and health & care organisations that simplify complex business challenges and deliver immediate value.

Advanced is a Sunday Times Top Track 250 Company 2015 and was ranked in the Deloitte UK Fast 50 which recognises the 50 fastest growing technology companies in the UK and a winner of the Tech Company of the Year in PwC’s UK Tech Awards in 2014.

Press contact

Angela Mycock and Kathryn Howard, Advanced T: +44 (0)1625 856 513