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Datalect, a UK supplier of IT support services, has become the world’s first private company to be certified to BS 15000 by the BSI Group (British Standards Institution). BS 15000 is the first worldwide standard specifically aimed at IT Service Management providing outsourced IT companies with a key differentiator of quality and performance. Because many organisations now specify this certification within their invitation to tender (ITT) it is a key element to winning and retaining customers.


Elias Fattal, managing director of Datalect, says: “Customers of outsourced IT service management solutions now demand a far higher level of customer service. BS 15000 assists this by moving the main focus away from the actual technology in IT departments and towards identifying the business and customer needs. In short, BS 15000 places the user of the IT services at the core of their delivery.


“This not only eliminates wasted costs on providing...

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