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New survey reveals lack of confidence in disaster recovery for travel industry

Donna Bennett

For further information contact:
Angela Woodward / Donna Bennett
Ascent PR
T: 0118 988 0501

A third of users and IT managers from the travel sector are unsure that their disaster recovery plans would work successfully should their IT fail, according to a survey conducted by City Lifeline at this year’s Travel Technology show. A further 17 per cent of respondents admitted to not having a disaster recovery plan in place as they felt it wasn’t necessary for their business.

When questioned further about how they will be allocating their IT budget this year, over a third (35 per cent) said they will be investing in the best data centre facilities and equipment. 34 per cent said their budget priority was improving online booking capabilities, whilst 20 per cent said they will be looking to extend their mobile facilities, due to the increase in mobile bookings. Only 10 per cent said they will be allocating it to combating the rise of online fraud.

Roger Keenan, managing director at City Lifeline comments, “It’s worrying to hear that such a large percentage of users and IT managers are not entirely confident that their disaster recovery plans would kick in, should their IT fail. Chances are, that most travel companies have well established and secure disaster recovery plans in place, but their CIOs have failed to communicate these plans to their users, who as a result are unclear as to how these would operate and what they should do during a disaster.”

“Travel companies rely heavily on revenue generated from online bookings, so it’s encouraging to see that the sector is recognising the importance of a reliable and secure IT infrastructure to support this profitable side of their business. Travel companies need to invest in high quality data centre facilities and equipment to ensure they have the best infrastructure to compete in this growing online travel booking market.”


Notes to editor

City Lifeline interviewed 104 IT managers and users at this year’s Travel Technology show on 8-9 February 2011. Full details of the questions asked and any further information regarding the survey can be requested from Ascent PR.

About City Lifeline
City Lifeline is the leading independent carrier-neutral colocation data centre in central London. With some of the best connectivity in London, City Lifeline provides a secure, reliable and resilient home for telecoms, computer and server hosting. Lifeline House is situated in an ideal central London location with a wide choice of carriers connecting across the world. The data centre offers a first-class, flexible and personal service with the security, equipment, plant, services and engineers to match.

For further information about City Lifeline visit: