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Ensuring high levels of service and getting regular customer feedback is high on the agenda for most hospitality businesses. But Chop’d, the London salad bar chain, have taken this one step further with Managing Director Eddie Holmes leading by example.

The introduction of the new ‘Neil’s Perfect Caesar Salad’ has come about following feedback from an unhappy customer who was disappointed by the fact that the ‘create your own’ version he requested wasn’t quite what he expected.

Upon hearing the news Eddie promptly asked to meet with the customer in person and subsequently whipped up the perfect Chicken Caesar Salad using only the finest and freshest ingredients.

The customer, who we’ll just refer to as Neil, is now a true advocate of Chop’d. “It was the best Caesar Salad I’d ever tasted. It was perfect – truly delicious and the addition of tarragon just lifted the whole...

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