- New capabilities built to serve the mobile, social customer at scale -
9 September 2015 — Conversocial has released new features in its enterprise social customer service platform to help companies can resolve complex customer issues over social media, and scale 'in the moment' engagement.
Available immediately, the new features blend contact centre principles and processes with the dynamics of engaging on social media.
New features now available in the Conversocial platform:
● Resolution management: These features enable businesses to recognise service issues from general chatter, apply follow-up workflows to ensure that the issue was fixed and communicated, and report on the ROI of successful social customer care. An innovative approach to effectively track, measure and collaborate on the end-to-end management of resolution on social media with...