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Wycombe citizens to benefit from a customer service revolution

Over 160,000 citizens living within Wycombe District Council are to benefit from the delivery of radical improvements to citizens’ services, thanks to a new partnership with Northgate Information Solutions, a leading provider of community justice technology services.

The programme Wycombe Direct will see Northgate’s Front Office citizen-relationship management solution rolled out across the council. The system will go live with Stage 1 integration to Northgate’s Benefits system, while Stage 2 will see the integration of Northgate’s Revenues system.

The contract, spread over five years, means that the council will be able to:
- join up back office systems, enabling employees to access information from a variety of sources and improve the service they provide to customers;
- track the progress of customer queries;
- receive performance and other management information.

Speaking today, Mark Lansbury, E-government Manager at Wycombe District Council, said:

“We are taking steps to make continuous improvement in customer service improvements across the district. Local people expect their council services to be easily accessible and their problems dealt with promptly. Our innovative collaboration with Northgate should allow us to achieve a real difference in the way citizens access services and in the services we offer our citizens.”

Dave Meaden, Managing Director of Northgate Information Solutions Public Service’s division, also added:

“New technology can and will drive through radical improvements when people are put at the heart of systems. To make a difference to citizen’s lives, front line workers have got to be enabled to meet the challenges citizens bring to them every day. We are delighted to be working with Wycombe District Council, helping them to put the citizen at the centre of what they do.”

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For more information:

Fellows’ Associates:
Kathy Sutton 020 7849 3403 / 07966 890401
Naomi Stevenson 020 7849 3508 / 07966 890403

Notes to Editors:

1. Northgate Information Solutions is a leading provider of software and managed services to the public services and utilities markets. Northgate’s task is to enhance public value through the intelligent use of people and technology, and to share in the economic and social benefits that this brings.

2. In the UK, Northgate works with four out of five local authorities and every police force. With divisional headquarters in Hemel Hempstead and Belfast, Northgate has 25 major offices across the UK and six international offices. Founded in 1969, the company has over 3,300 employees.

3. ‘Front Office’ is Northgate's leading citizen-relationship management software solution - helping public sector bodies to improve transactions with customers, track the progress of queries, and review performance and other management information.