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Northgate to provide Durham with integrated revenues and benefits solution

Northgate Information Solutions today announced that it has secured a new contract worth over £700,000 to provide a new revenues and benefits system for Durham City Council. The contract, spread over five years, will enable Durham to manage its service more effectively and efficiently.

Northgate’s Revenues and Benefits solution provides staff with quicker, more user-friendly systems, enabling then to offer a more streamlined service in calculating council and business taxes, and delivering council tax and housing benefits to citizens.

This project is part of an overall performance upgrade for Durham City Council which includes the opening of the new Cityinfo Centres, the ‘one stop shops’ for information, advice and assistance on a range of matters including revenues and benefits.

Over 89,000 citizens are set to benefit from these performance improvements with advantages such as:
- electronic customer services, enabling revenues enquiries and transactions to be handled via the internet;
- providing up-to-the-minute information to staff members quickly and easily, enabling them to answer queries more efficiently;
- automated systems reducing the need for manual intervention in day to day processes, enabling more staff to be available to citizens.

Paul Darby, Head of Financial Services at Durham City Council, said today:
“We have been steadily working on improving our performance year on year, and we see this upgrade as a big step on the way to achieving the highest levels of customer service. The systems that Northgate are implementing will enable us to spend less time on routine tasks, and more time focusing on citizens’ needs within the community.”

Dave Meaden, Managing Director of Northgate Public Services, said today:
“We are delighted that we can offer Durham City Council the support it needs to help it become an ever-improving, citizen-focused authority. An increasing number of local authorities are recognising the value that our solutions can bring to the complex task of managing revenues and benefits.”

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For more information:

Fellows’ Associates:
Kathy Sutton 020 7849 3403 / 07966 890401
Naomi Stevenson 020 7849 3508 / 07966 890403

Notes to Editors:

1. Northgate Information Solutions is a leading provider of software and managed services to the public services and utilities markets. Northgate’s task is to enhance public value through the intelligent use of people and technology, and to share in the economic and social benefits that this brings.

2. With divisional headquarters in Hemel Hempstead and Belfast, Northgate has 25 major offices across the UK and six international offices. Founded in 1969, the company has over 3,300 employees.

3. In the UK, Northgate works with every police force and four out of five local authorities, and administers more than £17 billion of revenues and benefits.