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Aberdeenshire becomes Northgate's first ‘Front Office' customer in Scotland

Aberdeenshire Council today announces that is has chosen Northgate Information Solutions, a leading provider of innovative technology solutions to the public services and utilities markets, to deliver a revolution in citizen service.

In a six-figure contract over five years – a first for the company in Scotland – Northgate will roll out its leading ‘Front Office’ citizen-relationship management (CRM) system, which already covers over eight million people in England and Wales.

The company will also provide full integration to the council’s telephony and a range of back-office systems already provided by Northgate, including Revenues and Benefits, Housing, Planning, Building Control, and corporate Gazetteer. This will enable Aberdeenshire Council to deliver continuous improvement to its 230,000 local citizens through:

• providing high-quality, one-stop services;

• joining up front-office and back-office systems to allow staff instant access to the information they need;

• tracking the progress of citizens’ requests for service more effectively;

• delivering performance and other management information;

• and reducing the bureaucratic burden on staff.

Morag Black, CRM project manager for Aberdeenshire Council, said today:

“We are committed to delivering better service to our customers by empowering our staff through giving them access to the information they need. This new agreement will help us to make the most of the information we hold, and we are delighted to be working with Northgate to deliver further customer service improvements.”

Dave Meaden, Managing Director of Northgate Public Services, added:

“We have a long-standing relationship with Aberdeenshire Council, and I am delighted to announce them as our first Scottish customer in citizen-relationship management. Northgate is committed to enabling excellent citizen service first time, every time, and we look forward to continuing our successful partnership with the council.”


For further information:

Fellows’ Associates
Kathy Sutton 020 7092 1801 / 07966 890401
Naomi Stevenson 020 7092 1803 / 07966 890403

Notes to Editors

1. Northgate Information Solutions is a leading provider of innovative technology solutions to the public services and utilities markets. Northgate's task is to enhance public value through the intelligent use of people and technology and to share in the economic and social benefits that this brings.

2. Established in 1969, Northgate is one of the fastest growing technology companies in Scotland, with a major office in Glasgow. The company employs more than 3,200 staff across the UK and has nearly ten thousand customers including government departments running national projects; 50% of the FTSE 100; 90% of the UK's local authorities and 80% of unitary authorities in Scotland; all of the police forces in Scotland and the UK; half of all ambulance trusts and fire brigades; over 6500 small and medium enterprises; as well as working with large charities and not-for-profit organisations.

3. ‘Front Office’ is Northgate's leading citizen-relationship management software solution - helping public sector bodies to improve transactions with customers, track the progress of queries, and review performance and other management information.