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Spelthorne partners with Northgate to provide new housing management solution

Spelthorne Borough Council today announces that it is to partner Northgate Information Solutions to provide a new housing management system for the Borough’s residents needing housing advice and allocation.

The new housing management system is designed to provide precise information and high quality services to the citizens of Spelthorne, at a time and place convenient to them. The Northgate solution offers a range of benefits to the Council, its staff and its citizens, including:

• better ways of providing and managing advice so as to help clients with every aspect of their housing needs;
• improved management of property allocation;
• 24/7 access for all clients so that they can apply online for housing;
• superior management and monitoring of homeless applicants and their requirements, helping to tackle and solve incidences of homelessness in the area;
• more efficient performance monitoring and reporting for continual improvement of the system.

Northgate’s experienced and highly competent team will also provide a full training and skills transfer service. This will ensure that Council staff become proficient in the new system, and able to provide an excellent service first time and every time.

Councillor Mrs Vivienne Leighton, portfolio holder for Adult and Elderly Services at Spelthorne Borough Council, said:
“We are now leading a partnership with Elmbridge and Runnymede Borough Councils, the A2 Housing Group and Elmbridge Housing Trust to develop a scheme to give housing applicants more choice over where they live. A coherent and integrated set of information systems is essential both for this project and to ensure other improvements in customer care, efficiency and value for money. We firmly believe that Northgate will be able to provide the systems to support the Council officers in delivering an excellent service to the public.”

Joe Bradley, Managing Director of Local Government and Social Housing at Northgate Public Services, added:
“Both citizens and councils increasingly expect services that are tailored to meet their individual needs. There is no ‘one size fits all’ approach to service delivery. Residents, and other recipients of services, need to access these in ways that are convenient to them and must be confident that their enquiries and requirements can be dealt with quickly and efficiently.

“Through our understanding of the environment in which the Council operates, our successful track record in implementing complex information systems projects on time, and our commitment to add value, we can provide a solution that shares the Council’s commitment to continuously improving services for its citizens.”

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For More Information:
Fellows’ Associates
Kathy Sutton 020 7849 3403 / 07966 890401 / ksutton@fellowsassociates.com
Alastair Whitehead 020 7849 3347 / 07930 566291 / awhitehead@fellowsassociates.com


Notes to Editors:

1. Northgate Information Solutions is a leading provider of innovative technology solutions to the public services and utilities markets. Northgate's task is to enhance public value through the intelligent use of people and technology and to share in the economic and social benefits that this brings.

2. In the UK, Northgate works with four out of five local authorities and every police force. Its systems are used in the management of over 1.5 million local authority and housing association properties out of a total of approximately 4 million in England; in the administration of more than £17 billion of revenues and benefits; and in electoral administration systems covering over 18 million people. Founded in 1969, the company has over 3,300 employees.

3. Spelthorne Borough is a compact urban area, with a population of approximately 90,000 people, covering some 20 square miles. The major centres of population are Ashford, Shepperton, Staines, Stanwell and Sunbury.

4. The Spelthorne Borough Council aims to deliver quality and value for money services which meet the needs of people who live or work in Spelthorne. The council was recently awarded an ‘excellent’ Comprehensive Performance Assessment (CPA) rating, and is currently undertaking a programme of refreshing its existing systems, a key factor in achieving its strategic goals of providing its customers with the information and service they require in a way and at a time and location convenient to them.