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Croydon strengthens partnership with Northgate Information Solutions

The London Borough of Croydon today announces that it has strengthened its partnership with Northgate Information Solutions, a leading provider of innovative technology solutions and services, by selecting it to deliver a new managed service for its revenues and benefits department focused on improving citizen service and delivering enhanced efficiencies.

Following the successful implementation of Northgate’s revenues and benefits software in 2006, Croydon has entered into a five-year contract worth over £4.5 million with the company.

The managed service provides:

• a faster and more efficient service for Croydon’s citizens and some of its most vulnerable communities – through providing a hosted data service, central helpdesk facility and technical support covering the systems and applications used by the revenues and benefits department;

• secure and reliable access to all of the Council’s revenues and benefits information in case of disaster with data stored and maintained remotely in an environment that benefits from 24hr monitoring and comprehensive disaster recovery procedures;

• regular monitoring of the condition and capacity of all equipment within the data centre and clear performance standards enabling the Council to focus on continual improvement in overall service delivery.

Nathan Elvery, Director of Finance and Resources at Croydon Council, said today: “Croydon Council is committed to delivering a first class benefits to its citizens by adopting innovative practices and new approaches to our work. We are delighted to be strengthening our partnership with Northgate. Our working relationship is built upon trust and a shared commitment to meet the increased needs and expectations of local communities for enhanced services, whilst recognising the need to deliver more services more efficiently.”

Joe Bradley, Managing Director, Local Government & Social Housing at Northgate Public Services, added: “Northgate’s approach is one of incremental partnership. This offers our clients the opportunity to obtain a step change in service provision with lower risk and greater control. We are delighted to be extending our relationship with Croydon. The key to our successful partnership is our shared commitment to rising to the challenges faced by local authorities and by developing new and innovative responses to meet these. We look forward to building on this shared success to provide positive support in building better and more sustainable communities in Croydon and throughout the country.”


For more information:

Fellows’ Associates:

Kathy Sutton
020 7849 3403
07966 890401

Naomi Stevenson
020 7849 3508
07966 890403

Notes to Editors:-

1) Northgate Information Solutions is a leading provider of innovative technology solutions to the public services and utilities markets. Northgate’s task is to enhance public value through the intelligent use of people and technology, and to share in the economic and social benefits that this brings.

2) In the UK, the company works with four out of five local authorities and every police force. Northgate supports public service transformation through sustainable performance partnerships. Its technology is used in the administration of more than £12 billion of revenues and benefits; in electoral administration systems covering 18 million people; to support the national system for reporting police performance; and in the management of over three million local authority and housing association properties worldwide. Founded in 1969, the company has over 3,200 employees.

3) The London Borough of Croydon is situated in South London and is the largest London Borough in population terms with more than 340,000 citizens. More than 180 people work in revenues and benefits at Croydon council.

4) Croydon successfully implemented Northgate’s revenues and benefits solution in 2006, which enables staff to manage the administration of council tax, business rates, council tax benefit and housing benefit efficiently and effectively.

5) The new managed service entails data recovery services and data hosting, support and printing for five applications – revenues and benefits; national non-domestic rates; debt recovery and management; electronic document management; and historical data access.