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Northgate wins major public housing contract

Northgate Information Solutions plc (“Northgate”) announced today that it extended its eight year relationship with the Government of New South Wales (“NSW”) Australia by signing a new five year contract to provide a broad range of information management and customer-focused services for public housing.

The contract with the NSW Department of Housing is worth in excess of £8 million (AU$20 million). It will provide Northgate’s world class housing solution to manage the State’s entire housing stock comprising 140,000 properties and worth AU$28 billion.

Under the agreement, the NSW Department of Housing will be able to deliver enhanced public housing services to the citizens and local communities of the State through:

• improved access to and consistency of key housing information and advice, enabling staff to improve the quality of the services they provide to tenants.

• further improved self-service channels for tenants to interact with the Department;

• enhanced efficiency of asset management and maintenance;

• improved access for partner organisations to facilitate better and more efficient outcomes for existing tenants and applicants for housing.

Northgate will provide training material and a skills transfer service for the Housing NSW Training Team, facilitating the up-skilling of up to 2500 employees of the Housing NSW Organisation.

Speaking today, Housing NSW Director General, Mike Allen, said: “Housing NSW is committed to building stronger communities by providing housing solutions for people in need. We are pleased to join with Northgate to realise this project, having sought a partner organisation both passionate about the importance of public housing and with hands-on experience in delivering innovative and continuously improving services.”

Joe Bradley, Managing Director of Local Government & Social Housing at Northgate Public Services, added: “We are delighted to have been awarded this prestigious and significant public services contract within the Asia Pacific. This marks a major step forwards in building upon our eight year collaborative partnership with the NSW Government. Our housing management service is already operating in over 100 public organisations across the world, and we will work with the Government to provide an innovative, effective and efficient public housing service to meet the current and future needs of the community.”


For further information:

Fellows’ Associates
Kathy Sutton +44 (0) 207 849 3403 (office); +44 (0)7966 890401 (mobile)
Naomi Stevenson +44 (0) 207 849 3508 (office); +44 (0)7966 890403 (mobile)

Notes to Editors:

1. Northgate is a global leader in the provision of software applications and outsourcing solutions to the public safety, local government, housing, education and human resources sector. It provides innovative services to the public sector and utilities markets. Northgate’s task is to enhance public value through the intelligent use of people and technology, and to share in the economic and social benefits that this brings.

2. Northgate supports public service transformation through sustainable performance partnerships. In housing it provides services to over 100 public housing organisations across the world. In the UK its technology is used in the administration of more than £12 billion of revenues and benefits; in electoral administration systems covering 18 million people; to support the national system for reporting police performance; and in the management of over three million local authority and housing association properties worldwide. Founded in 1969, the company has over 6,000 employees.

3. The NSW Department of Housing is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, the Department provides safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures. Its highest priority is to target assistance to those with the greatest needs and to work with other agencies to support individuals and communities.