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Mansfield selects Northgate to transform revenues and benefits service

Northgate Information Solutions, a leading provider of innovative services to the public sector and utilities markets, today announces that it has been selected by Mansfield District Council to provide a new and improved revenues and benefits service for its 100,000 citizens.

Under an agreement worth around £600,000 over seven years, Northgate will provide Mansfield with a range of services aimed at streamlining the management and reporting of council tax and business rates, improving the administration of housing and council tax benefits, and providing citizens with easier access to the support that they need.

The council will utilise Northgate’s technology and mobile services to speed up the benefits assessment process for citizens, and enable staff to reach out to every local community through conducting assessments in people’s homes.

Mansfield will also benefit from:

- instant access to customer information, from citizens to large local businesses;
- the ability to view customer status and transaction history, enabling staff to answer questions quickly and accurately;
- integration with electronic document management systems to deliver further efficiencies.

Ian Kirk, Revenues and Benefits Manager at Mansfield District Council, said today:
“Mansfield is committed to delivering excellent services to local citizens and businesses alike. It is essential that all members of the community are able to access the benefits that they need. Northgate will enable us to build on our excellent performance, reduce our administration costs, and deliver our vision for an efficient, effective and responsive revenues and benefits service.”

Joe Bradley, Managing Director of Local Government & Social Housing at Northgate Public Services, added:
“Northgate’s partnership with Mansfield will allow the council to reach out to citizens in even the most vulnerable communities. Equipping staff with the tools they need to deliver proactive and citizen-centred services will deliver increased take-up and faster access to entitlements. We are delighted to be working with Mansfield to deliver the council’s vision for excellence.”


For more information:

Fellows’ Associates:

Kathy Sutton 020 7849 3403; 07966 890401;
Naomi Stevenson 020 7849 3508; 07966 890403;

Notes to Editors:

1. Northgate Information Solutions is a leading provider of innovative services to the public sector and utilities markets. Northgate’s task is to enhance public value through the intelligent use of people and technology, and to share in the economic and social benefits that this brings.

2. In the UK, the company works with four out of five local authorities and every police force. Northgate supports public service transformation through sustainable performance partnerships. Its technology is used in the administration of more than £12 billion of revenues and benefits; in electoral administration systems covering 18 million people; to support the national system for reporting police performance; and in the management of over three million local authority and housing association properties worldwide. Founded in 1969, the company has over 6,000 employees.

3. Northgate is providing Mansfield with its leading Revenues and Benefits solution (Council Tax, NNDR, Council Tax and Housing Benefits, and Debtors) alongside full integration with the council’s electronic document management system.