Passengers using First TransPennine Express (FTPE) have scored it the joint best long distance franchise operator in the recent National Passenger Survey (Autumn 09) with a satisfaction score of 89 per cent.
The independent survey, which gathers the opinion of more than 25,000 rail users, also showed it to be a value for money operator with two thirds of passengers in the North saying they are happy with the value of their ticket when travelling with FTPE.
The train company improved by 10 per cent in the value for money category and achieved 63 per cent, which is 18 points higher than the national average of 45 per cent.
Edith Rodgers, Customer Services Director for First TransPennine Express, said: “We are delighted with the response from passengers and have been working hard to offer low fares, special offers and on-line ticket promotions to attract new passengers.”
“We have seen an improvement in 27 of the 31...