Mark Carberry has joined Garlands Call Centres as Operations Director and a member of the Executive Team.
He will be responsible for developing the company's contact centre operations to deliver higher standards of service excellence and will work with the Executive Team to develop and implement strategies to grow and improve the profitability of the business.
Carberry brings broad sales and service experience of both front and back office operations to Garlands, as well as experience from the mobile telephony, fixed line and broadband, satellite television, banking and drinks industries.
He joins the company from Pipex, where as Director of Sales and Service, he was responsible for Telesales, Customer Service, Resource planning, Customer Relations and Broadband Technical Support operations, working across three sites.
Before joining Pipex, Carberry was Director of Customer Service at Singlepoint, dealing with...