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Garlands announces Overall Sponsorship of European Call Centre Awards for Second Year

Garlands Call Centres announces today that it's to be the Overall Sponsor of the prestigious 2005 European Call Centre of the Year Awards for the second year running. The Awards finals are a key feature of the annual two-day Call Centre Expo, to be held at the Birmingham NEC, 28-29 September 2005.

The European Call Centre of the Year Awards is the industry's largest annual awards event in celebration of the achievements of the European customer contact industry. The Call for Entries has recently been sent out, with submissions required by CMP Information, the event organisers, by 29th April. The finalists are due to be announced 1st June 2005 - and the winners at a black tie dinner on the evening of Wednesday September 28th at the Hilton Birmingham Metropole.

There are 18 categories in total covered by the awards, including: Call Centre Advisor of the Year, Best Customer Experience, Call Centre Manager of the Year, Best Use of Technology, Best Call Centre Training and European Call Centre of the Year. Certificates of Excellence will also be handed out to runners-up that have particularly impressed the judges. A full list of categories and detailed criteria is available at

"The 2004 European Call Centre of the Year awards was a fantastic event that we were very proud to be associated with. The 2004 winners came from a wide variety of industries, including both in-house and outsourced operators. Yet each winner, in its own unique way, combined people development, environment, technology and strategy to put the customer at the centre of their operation, and demonstrated an ability to deliver excellent service. There is something every European business can learn from the success of these organisations - and I'm sure the standards set in 2005 will push the bar even higher" said Chey Garland, Chief Executive of Garlands Call Centres.

About Garlands

Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web. In December 2004, it was named Marketing Magazine's UK Contact Centre Agency of the Year.

Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community. Garlands Call Centres received a Special Commendation for HR Excellence at the
2003 HR Excellence Awards. Garlands was also named 'Tees Valley Company of the Year' at the 2004 Tees Valley Business Awards.

Garlands owns five prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre and a new Contact Centre Village in Stockton.

For further media information, please contact:

Michael Gray
Garlands Call Centres
Tel: 020 8744 9168