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Garlands opens second phase of Contact Centre Village

Garlands Call Centres announces today both the opening of a second building at its Contact Centre Village at Preston Farm in Stockton, and 150 new customer service vacancies across its Tees Valley centres.

The second Preston Farm building, Villa Jubilent, is a three story building that will primarily be used as a Conference and Training Centre. The centre blends state-of-the-art IT and voice over IP (VoIP) technology with a comfortable and relaxed environment. Villa Jubilent is also home to Café del Mar, a café and rest and recreational area for all Garlands' employees working at the Stockton site. Up to 1000 personnel are expected to eventually work at the Contact Centre Village.

Today, Garlands also announces 150 new full and part time positions across its Hartlepool Marina, Middlesbrough town centre and Stockton contact centres. The vacancies are primarily for Customer Service Advisors, Team Managers and Technical Support Advisors. Candidates must have good office skills and good communication skills. Previous customer service experience is a bonus but not essential as customer service and basic computer skills training is provided for new recruits. Also included in the 150 new vacancies are a number of new Call Centre Manager, Operational Trainers and Management Information Services (MIS) analyst positions.

"It's with enormous pleasure that we announce expansion at both our Middlesbrough and Hartlepool operations, and the opening of the second phase of our Preston Farm development" said Chey Garland. "2006 has started at a pace and it's shaping up to be another extremely exciting year for the company."

The address of Garlands' new at building at Preston Farm is:

Villa Jubilent
Falcon Court
Westland Way
Preston Farm
TS18 3TS

Business queries Tel: 01429 283003
Recruitment queries:

About Garlands

Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web.

Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its employees - programmes that extend beyond the call centre and into the local community.

The company owns five prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre and a new Contact Centre Village in Stockton. Garlands was named Marketing Magazine's '2004 UK Contact Centre Agency of the Year'; 'North East Company of the Year' at the 2005 National Business Awards; and 'North East Contact Centre of the Year' at the 2005 North East Contact Centre Awards.

For further media information, please contact:

Michael Gray
Garlands Call Centres
Tel: 020 8744 9168