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Mark Cheshire joins Garlands as Operations Director

Garlands Call Centres announces today that Mark Cheshire has joined the company as Operations Director and a member of Garlands’ Executive Team.

Cheshire will be responsible for developing the company’s contact centre operations to deliver higher standards of service excellence and will work with the Executive Team to develop and implement strategies to grow and improve the profitability of the business.

A senior CRM and Service Operations professional, Cheshire has over twenty years of diverse international commercial, operational and project management experience in telecoms, mail order, airline, marketing services and manufacturing.

Cheshire joins Garlands from Orange where he was Head of Customer Service Operations for the North of England, responsible for three major contact centre sites handing 30 million calls per annum. His role involved line management responsibility for approximately 2300 personnel. Prior to joining Orange he worked for Redcats U.K. plc for 6 years as Customer Service Director and held the additional position of Brand Marketing Director for Empire Stores for two years. Cheshire holds an MBA degree from INSEAD in France and a BSc in Engineering from the University of California.

“We’re delighted to welcome Mark on board” said Chey Garland, Chief Executive, Garlands Call Centres. “His extensive CRM and broad management experience will be important both to building a strong Executive Team and meeting key operational challenges as we grow.”

“Garlands has built a reputation for service excellence reflected both in recent business growth and in award-winning performance” said Mark Cheshire, Garlands new Operations Director. “It’s a great success story in a very competitive business sector and I look forward to working with the Executive Team to move the company to the next stage”.

About Garlands

Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web.

Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.

The company owns five prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre and a new Contact Centre Village in Stockton. Garlands was named Marketing Magazine's '2004 UK Contact Centre Agency of the Year'; 'North East Company of the Year' at the 2005 National Business Awards; and ‘North East Contact Centre of the Year’ at the 2005 North East Contact Centre Awards.

For further media information, please contact:

Michael Gray
Garlands Call Centres
Tel: 020 8744 9168