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Garlands and easyJet announce new customer service partnership

Stand no. D02, Call Centre Expo, NEC, 3rd October 2006. Garlands Call Centres announces today that it has won a new customer service contract with easyJet, Europe's leading low-fares airline, that has created over 80 jobs at its Middlesbrough contact centre.

Garlands new easyJet operation will be responsible for handling customer contacts by phone 7 days a week, from 8am – 8pm each day.

According to David Lockyer, easyJet’s Head of Contact Centres “Our decision to use Garlands was due to its reputation for providing excellent customer service as well as its proven record for flexibility and responsiveness”.

The 80 new positions are mainly at Team Manager and Customer Service Advisor levels – and cover both full and part time roles. Many of these new roles offer family-friendly working hours to accommodate employees that need to work around other daily commitments. New positions have also been created for a Management Information Analyst, a Business Process Manager and a Contact Centre Manager.

“easyJet is a dynamic company that has played a massive part in creating an exciting new sector within the European airline market. We are absolutely thrilled to have been selected as its contact centre partner” said Chey Garland, Chief Executive of Garlands Call Centres.

About easyJet

easyJet is Europe's leading low-fares airline, currently operating 122 aircraft on 269 routes between 74 airports in 21 countries. easyJet carried over 32.5 million passengers in the past 12 months. easyJet flies to: Aberdeen, Alicante, Almeria, Amsterdam, Asturias, Athens, Barcelona, Basel, Belfast, Berlin, Bilbao, Bordeaux, Bournemouth, Bratislava, Bremen, Bristol, Budapest, Cagliari, Cologne, Copenhagen, Cork, Dortmund, Edinburgh, Faro, Geneva, Glasgow, Grenoble, Hamburg, Ibiza, Inverness, Istanbul, Knock, Krakow, La Rochelle, Lisbon, Liverpool, Ljubljana, London Gatwick, London Luton, London Stansted, Lyon, Maastricht, Madrid, Mahon, Malaga, Marrakech, Marseille, Milan Linate, Milan Malpensa, Munich, Murcia, Naples, Newcastle, Nice, Nottingham East Midlands, Olbia, Palermo, Palma, Paris Charles de Gaulle, Paris Orly, Pisa, Prague, Riga, Rijeka, Rimini, Rome, Shannon, Split, Tallinn, Toulouse, Turin, Valencia, Venice, Warsaw.

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About Garlands

Garlands is a leading UK provider of customer contact services via phone, email and the Web.

Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.

The company owns six prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre and two at a new Contact Centre Village in Stockton. Garlands was named ‘North East Company of the Year' at the 2005 National Business Awards; and ‘North East Contact Centre of the Year’ at the 2005 North East Contact Centre Awards.

For further media information, please contact:


Michael Gray
Garlands Call Centres
Tel: 020 8744 9168


Press office
Tel: 01582 52 52 52