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Mike Healy joins Garlands as Head of Contact Centres

Garlands continues to build its senior management team with the appointment of Mike Healy as Head of Contact Centres. Healy joins Garlands from Vodafone where he was Head of Telesales Operations.

As Head of Contact Centres at Garlands, Healy will be responsible for directing and delivering contact centre activities in support of clients' objectives across all of the company's outsourced operations. A key part of his role will be to develop strategic and high level operational processes and measures to support business growth and increase operational excellence.

Mike Healy is a commercially-focused contact centre professional with a proven track record of moulding and leading successful, productive and efficient contact centre teams.

Before joining Vodafone, Mike Healy worked for Ventura Customer Management as Retentions Manager, responsible for clients in the mobile telecom, utilities and new media sectors; as well as Cable & Wireless as a Call Centre Manager responsible for acquisition and retention.

"I am excited about the prospects of joining Garlands at this point in its evolution. Having worked alongside Garlands in a client partner capacity, I am pleased to be joining such a dynamic and exciting business that delivers a first class experience to its customers" said Mike Healy.

"Mike brings to Garlands expertise in managing outsourced contact centre relationships as well as an excellent understanding of the competitive environment and in depth knowledge of strategic, budgetary, performance and resource management issues" said Mark Cheshire, Operations Director at Garlands Call Centres. "Mike is keen to champion high standards of people management and development within the company. I very much look forward to working with him as we work to create a positive employee relationship climate throughout the organisation - and improve the quality, performance and value we deliver to clients."


About Garlands

Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web.

Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.

The company owns six prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre and two at Garlands' Contact Centre Village in Stockton. Garlands was named 'North East Company of the Year' at the 2005 National Business Awards. Together with Vodafone, Garlands won top prize in the "Best Work by a Contact Centre" category at the 2006 Marketing Direct SMART awards.

In December 2006, Garlands was named the UK's second largest inbound contact centre agency by sales turnover in the 2006 Precision Marketing Contact Centre League Tables.

For further media information, please contact:

Michael Gray
Garlands Call Centres
Tel: 020 8744 9168