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Garlands creates 320 new jobs at its Tees Valley contact centres

Garlands Call Centres announces today a significant business expansion with 320 new jobs being created across its Hartlepool Marina, Middlesbrough and Stockton centres in the Tees Valley.

The company is seeking full and part time Customer Service Advisors, Administrative Officers and Team Managers - as well as Contact Centre Managers and key support personnel. Many of the new positions offer 'family-friendly' shift times. For example, over half of the new Administrative Officer roles at its Preston Farm (Stockton) site offer the 9.30am - 2.30pm shift time. Garlands has recently started interviewing for the new roles.

The new jobs come as a result of both expansion with existing clients and new business wins.

"It's wonderful to be able to announce that we're bringing new job opportunities with major blue chips to the region" said Chey Garland, Chief Executive of Garlands Call Centres. "Today, the North East is enjoying a booming service sector and it's very satisfying to be playing a part in that success. We look to the future with confidence."

About Garlands

Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web.

Garlands' services range from customer service to outbound customer acquisition, debt collection, customer retention, technical assistance, cross-selling, upselling, staff accounts, activations, credit management, customer registrations, customer lifecycle management and many other back office functions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.

The company owns eight prestigious contact centres, three in Hartlepool Marina, one in Middlesbrough town centre and four at Garlands' Contact Centre Village in Stockton. Garlands was named 'North East Company of the Year' at the 2005 National Business Awards. Together with Vodafone, Garlands won top prize in the "Best Work by a Contact Centre" category at the 2006 Marketing Direct SMART awards.

In December 2006, Garlands was named the UK's second largest inbound contact centre agency by sales turnover in the 2006 Precision Marketing Contact Centre League Tables.

For further media information, please contact:

Michael Gray
Garlands Call Centres
Tel: 020 8744 9168