Skip nav is a new service for people with a complaint – a ‘gripe’ – against a company, organisation or individual. When satisfaction, compensation or just a response prove difficult to obtain, gripehounds will take up the case and work towards a successful conclusion.

Finding the right words for that all-important letter can sometimes present a problem, as can identifying who exactly is the right person to send it to. Gripehounds founder, Andrew Smillie, said “With many years experience in the communications industry, I have found that a well-constructed factual letter that gets straight to the point can bring fast results. It also needs to reach the person
with the ultimate authority for that fast result, which can require research and persistence”.

Being aware that costs to the individual are important, Gripehounds offer a free initial telephone consultation and...

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