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Telstra Europe Launches New Service Tools to Address Customer Network Management and Business Continuity Challenges

London, 15 November 2005, Telstra Europe is launching a new range of reporting and monitoring network service tools that will provide its customers with greater network control and ease network management challenges. The tools provide real time detailed information about the status of customers’ data networks, which will help them to make more informed business decisions about their networking needs. The service is available in three different versions, Standard, Enhanced and Premium, providing different levels of network analysis to suit the varying needs of customers.

Accessible 24x7 via a secure web portal, the service tools application will provide customers with complete visibility of their entire network through interactive maps and analysis graphs depicting data services, which can be viewed daily, weekly and monthly. IT managers will be able to monitor traffic levels and service performance, immediately diagnose and resolve network faults and performance issues and pinpoint bottlenecks and bandwidth hogging applications. The tools will enable them to provide consistently high performance services of all their data networks to users and guarantee business continuity and zero downtime.

David Thorn, CEO of Telstra Europe comments, “The impact of data networks downtime in terms of financial and productivity losses is widely acknowledged amongst business users. IT managers are under enormous pressure to ensure 100% network uptime and resolve any performance issues seamlessly, without any end user disruption.”

“The majority of companies have no visibility of their data networks which inhibits their ability to diagnose network performance issues, view network utilisation rates or resolve bandwidth and server performance issues. To meet the needs of our different customers, we are offering three different levels of network monitoring and analysis, all of which provide greater control over a network’s performance and give them the ability to provide improved network service levels to end users.

Telstra Europe will manage all aspects of the service tools installation as part of the provision process for its Internet Access and Managed Network products. The tools will support several of Telstra Europe’s Internet Access and Managed Network products, including, DSL, Dedicated Access, Fully Managed MPLS and Wires-Only MPLS.

Standard customers will be able to access the service free of charge however, they will need routers that support SNMP in order to view the MRTG graphs. Enhanced and Premium service customers will need Cisco NetFlow to view, data traffic statistics at the PVC/VLAN level, which will help influence bandwidth optimisation decisions. For these customers, there will be a small set up charge and a monthly rental fee.

“Telstra Europe is committed to consistently improving its customer service levels and the standard service tools are offered free of charge to existing customers. By providing them with real-time visibility of all networks, we are confident they will be able to pre-empt any network problems in advance, improve network management and guarantee business continuity to end users,” concluded Thorn.

For further information and full demonstration please visit:

www.telstra.co.uk/stdemo
Ends

Notes to Editors:
Telstra Europe is a wholly-owned subsidiary of Telstra Corporation Limited (ASX:TLS). Operational in Europe for over 14 years, Telstra offers an extensive range of voice and data services including total managed network solutions using Global IP-VPN (MPLS), Internet, ATM, Frame Relay, Private Lines, hosting and co-location services and enhanced voice solutions to medium sized business and multinational corporations in the UK. Additional value added services include fully managed CPE, network reporting, consulting, planning, project management, service tools, which enable customers to monitor and view their network status 24x7 and customer support seven days a week.

Delivering connectivity business solutions, value-added services and complex managed IP solutions, Telstra Europe’s portfolio is complemented by its independently-owned and managed switched network. Switches are located in London, Birmingham and Manchester working alongside 14 co-location points throughout the UK. Additionally, a state-of-the-art, resilient data centre is located in London, Docklands, Cambridge and Sunderland.

Parent company, Telstra Corporation Limited, is a full service global telecommunications company.