1 March 2005
VeCommerce teams up with Damovo Ireland
Strengthens capabilities to deliver speech solutions in Europe
VeCommerce Limited (ASX:VCM), a global leader in the provision of natural language speech recognition (NLSR), speaker verification and voice enabled solutions, has entered into a partnership with Damovo to address the significant opportunity for speech recognition self service solutions in Ireland.
The partnership will see the two organisations work together to offer voice self-servicesuch voice solutions to the Irish market, initially targeting Damovo’s strong customer base.
”Damovo has a fantastic proven reputation around the world for delivering innovative ‘end to end’ communications solutions, and its growing customer base of leading blue-chip companies within the Irish market reflects that,” said Ro Iyengar, VeCommerce Europe’s Managing Director. “Our VeConnect® and VeSecure® applications have had great acceptance and success in other English speaking markets, and I anticipate the same outcomes in Ireland.”
John McCabe, Managing Director of Damovo Ireland, said, “The suite of voice enabled self-service solutions VeCommerce has developed for the contact centre market is of great interest to us. The use of such solutions to quickly and accurately identify a caller and transfer them to the most appropriately skilled resource for assistance can save a huge amount of agent time, not to mention reduce the ultimate cost of servicing the customer. Teaming with VeCommerce will provide us will help strengthen our with the professional services capability and allow us to deliver speech recognition solutions quickly and successfully."
VeConnect ‘front ends’ an entire call centre, working with onsite telephony and computer systems to automatically complete transactions or route calls to the correct resource for assistance. Where customers need to be identified prior to assistance, VeSecure completes the customer identification process by comparing caller information against knowledge already stored in a customer database, or through the use of voice biometric-based methods where the caller’s voice is compared to a digitised ‘voice print’ before transferring the call.
VeCommerce has been a pioneer within the voice recognition industry since 1998. Demonstrating that the market for voice enabled self-service solutions is growing, and that its suite of ‘field hardened’ application modules and mature application development expertise continues to attract ongoing global interest, VeCommerce was recently chosen as a shortlisted entrant in the 'Contributor to Change' category of the UK Trade & Investment International Business Awards, and now has customers in 5 countries around the world.
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About VeCommerce – the future is hear®
VeCommerce Limited (ASX:VCM), is a global leader in the provision of natural language speech recognition (NLSR), speaker verification and voice enabled solutions.
VeCommerce’s core focus is to provide tailored business solutions, using the latest in communications and speech technologies, that allow organisations to provide their customers with friendly, easy to use and always available voice enabled self-service solutions.
VeCommerce clients around the world include: AAPT, Suncorp, Ladbrokes, ASX Perpetual, Pizza Hut, the NSW Motor Accidents Authority, Magna Entertainment Corporation, Westpac, Auckland Co-op Taxis, New Zealand’s Ministry of Social Development and TABs Australia wide.
More information can be found at www.vecommerce.com.
Damovo is a global services company delivering world-class corporate communications. Through consultancy, design, implementation and management, Damovo delivers advanced solutions in data and converged networks, mobile solutions, e-collaboration, voice enabled solutions, enterprise relationship management and managed services.
Damovo has an international client list of over 26,000 organisations and employs over 2,200 staff. The company has an annual turnover in the region of €1bn and offices in 15 countries worldwide across Europe, Asia, the Americas and Australasia.
In addition to Ireland, Damovo has operations in the UK, Brazil, Germany, Italy, Argentina, Belgium, The Czech Republic, Hong Kong, Mexico, Poland, Portugal, Slovakia, Sweden, Switzerland and Venezuela. For further information visit Damovo at www.damovo.ie
Ro Iyengar, Managing Director, Europe, VeCommerce Limited, tel: +44 1628 632263
email: email@example.com; or
Nick Flude, Marketing Manager, VeCommerce Limited, tel: +61 2 9428 9903
email: firstname.lastname@example.org; or
Sue Viney, Viney Communications, tel: +44 118 934 2093 or +44 7774 267280
John McCabe, Managing Director, Domovo Ireland, tel: +353 1429 3000