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Ventana Research Highlights ‘Breakthroughs in Performance Management' from Award-Winning Pilot Customer

Taking an incremental approach, one leading Silicon Valley-based company’s deployment of PilotWorks has allowed them to increase alignment across their entire service organisation

Pilot® Software Inc., the original provider of performance management solutions, today announced that Ventana Research recognised Pilot Software customer – and Ventana Research Performance Management Leadership Award winner – KLA-Tencor Corp. for its efforts in furthering operational and strategic alignment by using PilotWorks®.

The Global Support Services (GSS) group of KLA-Tencor first approached Pilot Software with the well-defined goal of aligning their reporting of performance metrics with their strategic planning process. When the company started out on its performance management journey, it was burdened by inefficient and ineffective reporting based on Excel worksheets and PowerPoint slides. With their existing system, reports were time-consuming, labour-intensive, conflicting in their results, and lacking in conclusive data. Most damaging, once these reports were completed, employees felt no impetus to take action on their findings due primarily to both the cycle time of reporting as well as the fact that there was no cohesive understanding of what actions to take.

With PilotWorks, the GSS group evolved from a primarily manual system to one of automated production and distribution of standardised performance metrics evaluating both leading and lagging indicators. This movement to automated processes meant less time spent on administrative legwork and more time analysing, processing, and taking action on the actual results and findings of performance management reviews.

“As we went through the first phase, we quickly recognised that solving our immediate goal of automation was not going to address the real problem,” recalls Stephen Stone, Solutions Delivery Manager, GSS IT. “Working closely with Pilot we shifted to an expanded goal of unifying the division’s information management systems under a common, standardised definition and aligning these standards with the larger strategic plan.”

Since deploying PilotWorks, GSS has seen striking improvements in capabilities and efficiency. By aligning KPI standards across the organisation, GSS achieved greater visibility into and understanding of the relationship between operational and financial performance. Having witnessed the positive effect that PilotWorks has had in its initial deployment, the original deployment of fewer than 50 seats has grown to include the managers and supervisors across the entire service organisation.

"By moving to an automated architecture within which users can produce reliable monthly reports addressing multiple KPIs in a standardised and simplified way, KLA-Tencor has taken a big step toward improving their organisation’s performance," said Colin Snow, VP and Research Director – Operational Performance Management for Ventana Research. "Pilot Software consistently demonstrates real leadership in performance management by helping companies like KLA-Tencor to achieve significant organisational improvement that goes beyond just software.”

To read the full Ventana Profile of KLA-Tencor follow this link

About Pilot Software

Validated by hundreds of customers worldwide, Pilot provides operational performance management solutions for progressive commercial and public sector organisations that dramatically increase performance. Pilot’s unique incremental, middle-out approach, combined with its patent-pending software, aligns all three cornerstones of performance management: goals, initiatives and metrics. With the first-ever performance management solution deployed and the largest-known operational performance management deployments within both the U.S. federal government and commercial organisations, Pilot’s solutions are used by leading organisations worldwide such as American Heart Association, DaimlerChrysler, Health Net, Ingersoll-Rand, Molson Coors Brewing Company, Pacific Life Insurance, Phillips Medical, Santa Barbara County Government of California, Sarasota County Government of Florida, and U.S. General Services Administration. For more information, please visit

©2006 Pilot Software, Inc. All rights reserved. Pilot and PilotWorks are registered trademarks of Pilot Software, Inc. All other trademarks are the sole property of their respective owners.


Pricing and Availability

PilotWorks 2006 is available now. Pricing starts at around £15k. Pilot is distributed in the UK by ISSEL ( and by local partners in other European countries. For more information about PilotWorks, email us at

Media Contacts:

Mark Charmer
ICONIC Network
Tel: +44 (0)207 252 3399

Irena Popovska-Jones
ICONIC Network
Tel: +44 (0)870 490 2485