Inbay, an international provider of high-quality NOC and technical Service Desk support to managed service providers (MSPs) has been appointed a Certified Provider for IT Glue’s newly released GlueConnect feature.

Described as “game changing”, GlueConnect allows businesses to grant other IT Glue accounts or IT Glue Certified Providers direct access to their IT Glue data securely and in a controlled way.

On the appointment of Inbay, Phill Claxton, COO IT Glue, comments:
"We are delighted to have Inbay as a Certified Provider for GlueConnect. This feature will allow great providers like Inbay to be easily invited and given access to the information in a partner’s IT Glue. By way of inviting them, they can act and be as productive as the partner’s in-house team, allowing the partner to grow faster and increase profitability."

Kristian Wright, Managing Director Inbay, is clear as to the additional benefits GlueConnect brings:
“IT Glue makes life easier for MSPs and for their partners. It fulfils a massive need. It holds critical information and credentials in a standardised system. It is easy to search and is very secure. And with GlueConnect, life has got even easier. The ability to have direct access to data is important for partners like us – particularly when we provide 24/7 coverage, as we can have rapid access to the client information we need at all times.”

Time wasted by MSPs in searching for the information they need to do their job is reducing productivity and impacting the bottom line. IT Glue and GlueConnect help to resolve this issue - and enable partners like Inbay to deliver services more quickly and effectively.

About Inbay

Providing exceptional service to our partners’ clients is our number one priority.
Founded in 2002, Inbay has been providing specialist IT support for more than a decade. During this time we have built a reputation for helping our partners to grow their managed services business by providing the highest quality service desk, NOC and project services at a fair price.

Operating on an international basis from our headquarters in London and our technical delivery centre in Colombo, we offer 24/7 support to complement and extend MSPs’ resources, enabling them to tap into the on-demand technical skills they need for projects large and small – wherever and whenever they need it.

About IT Glue

IT Glue is a proven, best practice-driven IT documentation platform for MSPs that allows them to document applications, devices, passwords and other IT assets centrally and in a standardised way enabling critical information to be stored securely yet easily accessible by those who need it, whenever they need it.

For more information, please visit http://www.inbay.co.uk or contact: Marketing and PR (Chris.i@inbay.co.uk)