Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance
Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s famous trough of disillusionment accused of being over hyped and inadequate in meeting expectations for the human touch.
This is often the case when the reality of using the new technology fails to deliver the promised benefits that were hailed at its launch.
However bots are not an isolated trend. Nor are they the only type of digital assistance in town. In fact they are part of a much larger wave of innovation in computing that has seen Artificial Intelligence (AI) move from the laboratory into everyday goods and services. So called cognitive computing is a new term for a new age in which...