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Noetica, a provider of agile customer interaction management (CIM) solutions for the contact centre, will address the continuing challenge of optimising agent and contact centre productivity at Call Centre Expo 2009, with the launch of the new version of Noetica SYNTHESYS™. Visitors to stand C15 will be able to view a full demonstration of version 4.1 of the software, which will be made available to existing and new Noetica customers on 22nd September.

Noetica SYNTHESYS™ 4.1 has been updated with a new interface and over 25 new features, with a focus on streamlining, managing and measuring business processes performed by agents in the contact centre to improve productivity. Some of the new features that will be demonstrated for the first time at Call Centre Expo 2009 include: integrated agent, operational and campaign reporting, Agent Call Diary for one-to-one relationship management, real-time performance metric tracking via an Agent Dashboard and the ability to...

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