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Recruitment automation platform provider, LaunchPad Recruits, has announced the results of its candidate experience audit for the retail and hospitality sectors. Research carried out by ‘mystery candidates’, who applied to more than 100 major organisations, finds that companies are falling short in three major areas: time, technology and communication.

The audit of the online recruitment experience revealed that 30% of companies don’t respond to applicants at all. It took an average of 19 days for companies who did respond to reply to candidates about whether or not they had been successful, and 62% of companies have inconsistencies in their process, resulting in differing experiences for candidates.

LaunchPad Recruits CEO Will Hamilton said: “Candidate experience is incredibly influential. It can even determine whether a candidate will return to your business as a...

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