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Basingstoke, 26th April 2011: Fox IT, the independent Service Management specialists and wholly owned subsidiary of 365 iT plc, announces the launch of ITSM 2.0, a new ITSM framework designed for the cloud era. The framework, which has been developed leveraging VMware, technology and expertise, bridges the gap between new technologies and current management best practices, enabling organisations to successfully transform and integrate IT service delivery into the cloud.

Fundamental shifts such as cloud computing, mobile and social networking are redefining IT, but management processes have not adapted at the same rate of change. Based upon VMware’s virtualisation and cloud solutions, ITSM 2.0 has been created to provide one integrated IT Service Management framework for traditional and cloud infrastructures.

The ITSM 2.0...

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